Interview Questions.

Q1. Where Do You Create An Employee In C4c Environment?

Open Silverlight UI, Go to Administrator > click on Employees tab

Q2. What Is Difference Between Combined And Joined Data Source?

Combined Data Sources only merge records from one-of-a-kind information assets and it doesn’t check with out checking for any matches between the Data Sources.

Joined Data Sources allows you to merge the information between  or extra records sources and merging results the matching of information.

Q3. What Do You Understand By Project Scoping?

As noted, you may pick out the scoping factors to implement in new undertaking. There are the exclusive available Scoping Elements beneath different classes that you can pick out. Right facet you may see element of each detail underneath assessment tab.

Q4. When Standard Data Sources Are Not Able To Fulfill Reporting Requirements, What Can You Do To Meet Business Requirement?

When trendy statistics sources are not capable of satisfy reporting necessities, you can create custom facts sources in C4C cloud environment.

There are two methods to create custom information source :

Combined Data supply

Joined Data Source

Q5. What Is C4c Personalization?

Personalization includes converting display layouts, fields and output bureaucracy for a single consumer or organization of users. SAP Cloud for Customer C4C presents several features that allow you to customize fields, screen layouts, and output forms.

Q6. What Is Service Level?

In SAP Cloud for purchaser, carrier level defines the time while a price tag for a customer need to be spoke back and completed. Service degrees assist businesses to define overall performance objectives for dealing with client messages and the use of these you could measure the overall performance and the pleasant of your customer service.

Q7. Is It Possible To Integrate Outlook With C4c Solution?

In SAP Cloud for Customer, you may additionally integrate your cloud solution with your e-mail the use of Add In for Microsoft Outlook to help income, service and advertising scenarios.

To make certain integration among C4C and Outlook, you need to ensure scoping is selected on the time of mission implementation.

Q8. What Are The Different Options While Defining A New Service Level?

You need to provide a Service Level Name, and a Service Level ID. You also can provide an elective service degree Description.

Q9. What Is C4c Mash Ups?

In SAP C4C, you may combine facts from programs and on-line net offerings the use of mashups. There are various preconfigured mashups in machine that can be used for statistics integration.

URL Mashups

HTML Mashups

Data Mashups

Q10. What Is The Use Of Questioning Process In Project Implementation?

This is a sub step beneath scoping in which you evaluation questions as per your commercial enterprise desires. You have specific factors to pick out and beneath every category.

Q11. Where Do You Check And Define Mashups In Cloud For Customer Environment?

To create a mashup in C4C machine, navigate to Administration > Business flexibility > Mashup authoring.

Go to New, and select type of Mashup.

Q12. In How Many Languages Sap Cloud For Customer Solution Is Available?

SAP Cloud for Customer C4C solution is to be had from June 20, 2011.

SAP Cloud for Customer C4C is to be had in 19 languages as on May 2015.

Q13. Could You Explain Sap C4c Architecture And Integration Between Erp And Cloud Solution?

SAP C4C has multitenant architecture wherein solution and components is shared between a couple of customers. There is an choice to pass for single tenant by paying additional fee. In a a couple of tenant environment, all of the updates and releases are constructed on C4C custom answers for more than one customers.

SAP Cloud for consumer C4C answer can be effortlessly included with SAP ERP and CRM on premise answer. There are two ways for the combination

SAP Process Integration PI/PO :

This is usually recommended whilst you are already using Process integration for on premise systems.

SAP HANA Cloud Integration HCI :

This integration is suggested when you have to perform cloud to cloud integration.

The C4C integration to CRM On premise will be on the idea of degree of customization required, whether or not the capability is required to be at the cloud/on the sphere, what are the grasp records governance regulations within the employer, Sales organization shape, and many others.

Q14. What Are Different Personalization That You Can Perform Under My Settings?

Regional Settings:

User can customize date codecs, different decimal notation, specific time area, distinct time format, exceptional languages as per requirement.

Onscreen Help :

User can pick Country and this allows united states specific assist will activate and this help content can be seen in Help Center. These are addition u . S . Unique assist that person can view, if he finds any problems.

Accessibility:

In this tab user can tick on support screen readers that allows consumer to read the User Interface (UI) textual content and mouse over text with screen readers.

Q15. What Is An Organization Structure In Sap Cloud For Customer?

An Organization can be structure in distinctive methods based totally at the goals and targets and it defines the modes wherein an corporation operates. The enterprise shape set up defines the reporting traces and automated work distribution.

Q16. What Is The Use Of Business Roles In C4c?

You can create enterprise roles and assign them to work facilities to carry out their task features. To help standardize gadget get right of entry to, business roles can be created and allow you to predefine get admission to rights in the shape of a template, so that you can assign them to more than one enterprise customers, who carry out comparable commercial enterprise obligations.

Q17. When Standard Data Sources Are Not Able To Fulfill Reporting Requirements, What Can You Do To Meet Business Requirement?

When fashionable information resources aren't able to fulfill reporting necessities, you could create custom facts resources in C4C cloud surroundings.

There are two techniques to create custom data source :

Combined Data supply

Joined Data Source

Q18. What Is The Difference Between Public Vs Private Cloud?

When a consumer pass for SAP C4C manufacturing tenant, there may be a test tenant provided as loose to the consumer. A separate specific URL is supplied for every tenant. A consumer can also purchase permanent check tenant subscription.

SAP Cloud for patron answer is hosted on cloud tenant that has many clients. This is referred to as a public tenant.

C4C clients can also go for personal buy edition, which lets in them to subscribe for a tenant with no other client on it. SAP C4C production and check tenants are usually of separate device. A customer can’t buy a everlasting check tenant for temporary basis and it's far encouraged while SDK solution is in use.

Q19. Explain The Difference Between Sap Cloud For Customer Html5 Vs Silverlight User Interface?

In SAP C4C gadget, you have two form of UIs :

HTML5 :

In SAP Cloud for Customer C4C is utilized by quit users. This is considered as mild model and offers fast and easy access to one of a kind work facilities appropriate for give up users in C4C surroundings.

Silverlight :

This C4C Silverlight user interface is used by Administrator. For this you need to put in Microsoft Silverlight on your neighborhood gadget

Q20. What Is Sap C4c Sales Cycle?

In SAP Cloud for Customer, a sales cycle consists of all key sports underneath Sales technique.

Sales Order

Sales Quotes

Sales Lead

Opportunities and plenty of more additives

Q21. Which Work Center Is Used For Report Designing And Data Sources?

Business Analytics.

Q22. What Is The Use Of Organizational Work Distribution And Employee Work Distribution?

Organizational Work Distribution and Employee Work Distribution permits you to manipulate the distribution of customer tickets within your provider corporation. You can create guidelines that permit the system to evaluate the tickets and distribute them to the accountable team or the responsible processing agent.

Q23. What Are The Individual Products Come Under Sap Cloud For Customer?

SAP Cloud for Sales

SAP Cloud for Marketing

SAP Cloud for Social Engagement

Q24. How Do You Perform User Management In C4c Environment?

In SAP Cloud for Customer, user control deals with preserve employee statistics in device and introduction of customers and business roles. As according to enterprise roles, you could assign different access rights and statistics regulations to the users.

Q25. Where Do You Maintain Service Category In C4c Work Centers?

Service classes permit you to create and arrange carrier classes and incident classes inside service category catalogs.

To maintain Service Category, visit Administration >Service and Social > Service Categories

Q26. Which Work Center Is Used To Perform Project Implementation?

Business Configuration work center >Implementation Project.

Q27. What Are Work Centers In Sap Cloud For Customer?

When you open SAP Cloud for Customer in Silverlight mode, you could get right of entry to a couple of work centers to carry out diverse administrative and configuration duties.

Q28. Could You Name Few Of Work Centers In Silverlight Mode?

Feed:

This work middle indicates the all of the updates, all the activities like create, assign of price tag, lead, sales order and many others.

Business Analytics :

This paintings center is accountable to create custom record, design new facts supply, design key figures, and design KPI.

Organizational Management :

Here you can create & edit Organizational shape, Job Definitions, work distribution: organizational & employee work distribution.

Q29. What Is Active And Planning Version In Organization Management?

You can also choose among the making plans version and the lively model of the organizational statistics.

Q30. What Are The Different Agent Functions That Can Be Performed In C4c Retail Environment?

SAP C4C Retail shop agent can carry out following capabilities :

Customer View :

An agent can take a look at and look at purchaser past order information and for this reason provide customize provider by using recommending few merchandise.

Customer Check-In :

Check within the customer to shop for purchasing.

Customer Look up:

Retail agent can look up for the info of any patron who walks in to the store, his loyalty status, touch info, and many others.

Product Recommendation :

Sales agent can advise products to customer as in keeping with wish list.

Product Look up :

Retail agent can look up the products for customers and offer info like charges, gives and place of merchandise in save.

Availability Check :

C4C Retail agent can carry out the availability take a look at for precise products of their stores as well as different store locations.

Q31. What Is The Purpose Of Using C4c Retail?

SAP C4C Retail lets in retail stores to provide their consumer with personalized purchasing experience with the aid of suggesting endorsed products, smooth check out alternatives. Using SAP C4C Retail a retail shop employee can import all consumer details, offers and instore products from C4C machine and use it to emphasize exquisite keep enjoy.

Q32. What Are The Key Advantages Of Using Sap Cloud For Customer Solution As Compared To On-premise Solution?

One of the important thing benefit of using SAP Cloud for Customer is its Operation expenditure fee and operation preservation.

You can take licenses as in step with your requirement and it is able to be increased on demand

SAP C4C answer is managed via dealer and all operational value and renovation is seller responsibility.

SAP C4C answer allows you to control purchaser desires from everywhere and with seven layer protection from cloud provider companies.

You can get right of entry to all client information regardless in which they're stored or available.

SAP Cloud for customer is based totally on cloud and use secure and speedy communique the use of internet, cell and helping cellular platforms iOS, Android and Windows devices, in each on-line and offline mode.

Q33. What Is A Key Figure In Sap C4c Reporting?

Key figures are described as key performance indicators inside the record. You can also refine the statistics appearing in key figures by means of setting up confined or calculated key figures.

You can define a restrained key determine as key discern confined to a targeted characteristic price and is regularly created for evaluation metrics.

In C4C reporting, a calculated key figure is described as the key parent that incorporates some calculation guidelines or formulas. A calculated key figure may be constructed from an current key figures in the selected data source.

Q34. Could You Name Few Connectors That Can Be Used For Sap Cloud For Customer Integration With Sap Ecc?

SAP C4C connectors are to be had for popular middleware like in the marketplace for integration- Dell Boomi for cloud integration, Informatica, MuleSoft for utility integration etc.

Q35. How Do You Create Custom Reports In C4c?

In SAP C4C, you can also create custom reviews based totally on custom fields to your solution and those custom fields can be brought to statistics resources or reports.

You can be part of or combine heterogeneous information resources which are created in C4C environment or the ones which are added with the answer, in addition to create custom calculated measures and comparison metrics.

Q36. What Is Standard Reports, Custom Reports And Interactive Reports In C4c Reporting?

SAP Cloud for Customer C4C helps beneath forms of reporting:

Standard reviews:

These are wellknown reports which are furnished with C4C solution.

Custom reviews :

This includes custom reviews in C4C which are created as in line with enterprise requirement.

Interactive Dashboards :

These are user interactive dashboards which might be created one at a time.

Q37. What Are The Different Steps Involved In Project Implementation?

Country and Type of Business

Implementation Focus

Scoping

Questioning

Review

Confirmation

Q38. What Do You Understand By Sales Quotation?

Sales prices is used to offer merchandise to clients as according to precise terms and fixed conditions. A income quote bounds seller to promote products for a particular time period and rate. Sales dealers are liable for the advent of sales quote in a organization.

Navigate to Sales work center > Sales Quotes tab.

Q39. What Is The Default Client For Cloud For Customer? Where Do You Access Silverlight Mode For Administration Task?

The default patron is HTML5 however C4C administrators can release the Silverlight UI from the Adaptation menu to get right of entry to the configuration relevant paintings centers.

To open Silverlight UI mode, visit Adapt tab at the pinnacle  Launch Microsoft Silverlight

Q40. What Is Organization Management?

Organizational Management (OM) gives the relevant source of organizational statistics in SAP C4C. It is used for growing the organizational structure and affords a graphical illustration of an employer chart. In addition, it indicates the exceptional entities and components of the business enterprise. SAP C4C accesses OM on every occasion commercial enterprise procedures require data associated with employer’s organisation.

Q41. What Is Adaptation In C4c?

It consists of Customization that is executed via C4C administrators in Silverlight UI display. An Administrator can restrict stop user to personalize his/her display and to do personalization for all the consumer and many others. This step is called Adaptation.

Q42. If Reaction Time For A Ticket Is Overdue, How You Can Configure System To Send Alert To Service Agent?

Alter When Over Due :

You can pick out this selection, it manner if reaction time for a ticket is overdue, system will send alert to provider agent. Select the required milestones.

To hold reaction time for all milestone, go to Details for milestone > Add Row.

Q43. What Is Sap C4c Solution? Explain Key Objectives?

SAP Cloud for consumer C4C is a cloud method to efficaciously manage customer sales, customer service and advertising and marketing activities and is one in all key SAP technique to control consumer courting.

Following are the important thing goals of SAP Cloud for Customer C4C :

Relationships

Collaboration

Insight

Business Processes

Q44. What Do You Understand By Service Categories?

Service categories assist you to create and arrange service categories and incident classes inside service class catalogs. These categories are used at some stage in the system to capture consistent information, to permit for reporting and benchmarking, and determining service level assignments.

Q45. Where Do You Define Service Levels?

To outline Service Levels, visit Administrator >Service and Social

Q46. What Do You Understand By Fine Tuning?

Before your assignment move stay, you need to carry out excellent tuning to your task. This section organizes all mandatory configuration sports that you need to complete in a logical sequence.

This lets in you to tailor the answer to your particular needs earlier than going stay by checking predefined putting and getting into extra settings for your preferred scope. You also can add optional configuration sports.

Q47. What Is The Use Of Report Views?

When you assign a record to work center you may create perspectives which seem in cease consumer report listing. A view can be created by way of deciding on key figures and characteristics for columns and rows in a table, then choosing a chart kind to best represent that information.

When you create a view you can also define conditions and exceptions for key figures that alter how your statistics is presented based totally on guidelines and thresholds.

Q48. What Is Sales Order? Where Do You Define Sales Order In Cloud For Customer Environment?

Sales order is defined as record that is sent to client for transport of products and offerings. Sales order is generated while a consumer accepts a sales quote.

A sales order is an inner report of a agency. To create Sales order, go to Sales paintings middle >Sales Order.

Q49. What Is Cloud For Customer Pricing Concept?

Pricing in C4C depends on fee grasp facts that's derived from Price grasp list. Price grasp records is maintained in Products work middle.

SAP cloud for Sales contain a list of predefined listing of factors and you could activate them beneath scoping segment of mission implementation.

To view Price List, go to Product paintings middle > Price List

Q50. What Are Characteristics In C4c Reporting?

These are assigned to confined key figures and to feature additional conduct you can define houses of the characteristics.