Interview Questions.

Q1. Describe The Types Of Siebel Database Extensions?

Standard extension tables - Predefined tables which guide 1:1 or M:1 courting. Part of the present physical database. Custom extension tables and custom extension columns - New 1:1 tables, New columns which might be added to new and existing tables.

Q2. Is There Any Provision Directly With Crm To Buffer The Data Or Is There Any Other Me?

The provision directly with CRM to buffer the facts is by CRM shops, all orders, merchandise, and prices and so forth, used inside the Internet income Scenario. It could have R/3 integration and then the order might be forwarded to R/three, but it is also saved in CRM database.

Q3. How Do You Assign A Business Partner To Your Organizational Unit?

After assigning a role to income organization click on on assign after which it will ask whether bp or user then assign bp .

Q4. What Are The Steps For Creating A Dynamic Pick List?

Create a Pick listing the usage of a BC representing the joined desk. Associate the Pick listing with a BC area. Map the BC fields to the Pick list BC fields. Create a Pick list applet. Specify which manipulate or list column will invoke the Pick listing applet.

Q5. Is Crm Difficult To Set Up?

CRM ought to now not be hard to set up, however, from time to time it's miles. This is due to the fact a few traditional CRM implementation calls for hardware and software set up, accompanied by means of a long length of customization for the necessities of a selected patron. Some CRM software program solutions require customization that could handiest be achieved by means of a developer. Hosted CRM most effective requires an Internet-connected PC with a web browser. Hosted CRM answers are ready for use after your first login. Adding new functions or improvements is often a remember of signing up for a brand new function.

Q6. How Do You Create A Primary On A Mvl?

Add a primary key discipline at the determine BC. Set the Primary Id Field and Use Primary Join houses at the MVL.

Q7. What Is Automating The Operations?

The operational side of the CRM equation consists of purchaser going through packages incorporated across the front, again, and mobile offices which incorporates sales automation (SA), corporation advertising and marketing automation (EMA), customer service/help, and miscellaneous additives.

Q8. Window Manager System Consists Of?

A) WMSendMessage characteristic.

B) Message dispatcher.

Q9. Name The 5 Main Building Blocks Of The Siebel Architecture?

File Server,

Gateway Server,

Enterprise Server,

Siebel Server,

Siebel Database Server.

Q10. Explain The 5 Main Functions Of The Server Manger?

Controls your Enterprise,

Manages Siebel Servers,

Allows the configuration of the additives,

Allow you to run obligations,

Collect data.

Q11. What Are The Steps For Creating A Mvg?

Create a MVL inside the determine BC. Add MVF's within the discern BC. Create a MVG applet to display infant facts. Add controls/list columns to the parent applet to display MVF's and invoke MVG applets. Add primary FK inside the parent BC and at the MVL.

Q12. What Are The Steps For Using A Standard 1:1 Extension Table?

Add a joined discipline in the parent BC (based totally on the “main” desk). The be a part of is implied and created routinely at runtime. Add a control or listing column to an applet.

Q13. Is Crm Easy To Use?

A accurate CRM solution should be easy to use. Hosted CRM solutions are no more complex than the net applications that most people are already familiar with. CRM answers drawing on tested, acquainted internet services together with online banking, on-line shopping and different web-primarily based monetary tool clean to understand and use.

Q14. In Clarify Crm Billing Manager, What Is The Relation Between Financial Account And The Billing Arrangement?

It is One to One. For every account there is one Billing website online and one Billing Contact.

Q15. How To Add Business Partner In Sap Crm?

Business accomplice get in to CRM machine thru various websites:

 Direct introduction of BP in CRM gadget.

 ELM.

User Creations through Mkt. Campaign Internet income.

Through CIC.

Trfer from R/@

Q16. How Does The Customer Service Portion Of Crm Help A Business Grow?

Customer pleasure is a key element of patron loyalty. Loyal and satisfied clients turn out to be long-time period clients. Loyal clients are also your pleasant advocates. Word of mouth tips create the maximum persuasive advertising on your enterprise. In an age wherein bad consumer feedback propagates speedy to online evaluations and blogs, customer support can not be disregarded.

Q17. How The Data Was Collected In Crm Projects?

There are differing types to accumulate statistics from CRM projects:

 Responses to Campaigns.

Sales and buy records.

Web registration records.

Shipping and fulfillment dates.

Account Information.

 Service and help data.

 Demographic statistics.

Web income data.

Q18. The Toolbox Configuration Files For The Clarify Crm Administrator Are Defined In?

/commonjsp/computer/iAdmin.Xml

Q19. Name The Four Levels Of Control We Have Over The Server?

Enterprise,

Server,

Component,

Task.

Q20. What Is Crm Software?

Sales Force Automation

Contact control

Contact management software shops, tracks and manages contacts, leads of an employer.

Lead control

Enterprise Lead management software allows an agency to control, song and forecast income leads. Also enables apprehend and improve conversion prices.

ECRM or Web based totally CRM

Self Service CRM

Self service CRM (eCRM) software program Enables net based purchaser interplay, automation of e mail,call logs, net website analytics, campaign control.

Survey Management Software

Survey Software automates an organisation's Electronic Surveys, Polls, Questionnaires and allows apprehend customer alternatives.

Customer Service

Call Center Software

Help Desk Software

Partner Relationship Management

Contract Management Software

Contract Management Software permits an corporation to create, music and manage partnerships, contracts, agreements.

Example: Upside Software, Accruent Software, diCarta, I-Many.

Distribution control Software

Q21. Describe The three Object Explorer (oe) Tabs?

Types: better level object sorts displayed.

Details: expanded pinnacle level object type shows object definitions of that type.

Flat: presentations all definitions of that kind.

Q22. What Is Customer Life Cycle?

 The life cycle of the customer is the process the purchaser has been present process to be with employer for all the years.

 This includes the customers buy history, possibly how often she taken gain of unique offers directed at her or her purchaser magnificence.

 Depending on what organization pick out as crucial to customers go back on investment (ROI), it could also include customers advertising fee to business enterprise and what sort of revenue that marketing value will be well worth indirectly.

 To discover what is the expected revenue generated from a single consumer over the anticipated lifetime of that customers dating with business enterprise is each the purchaser existence cycle and the patron lifetime fee (CLV).

Q23. What Is The Difference Between Links And Multi Value Links?

Link is used for Master Detail View of two BCs. While MVL is used to view the kid statistics the use of MVG. MVL uses Link to get the records from the kid BC. Link is among the entities and MVL is among the facts.

Q24. For Any Activity Like Update And Insert, Performed In The Clarify Crm, A Log Is Created Called Activity Log. Name The Table In Which It Is Stored?

Act_entry.

Q25. List Some Of The Calculated Field Limitations?

Cannot be used as type criteria, stored in columns and examine most effective. Validation standards on calculated fields is unnoticed. If SQL is used and performs a calculation, the fee might be implemented after the facts is within the BC, but before showing within the applet.

Q26. What Is The Full Form Of Cdocol?

CDOCOL me Clarify CRM statistics Object Collection.

Q27. I Run A Small Business And I Don't Have That Many Customers. Why Do I Need Special Software To Manage Them?

CRM can advantage a small commercial enterprise through consolidating client statistics right into a unmarried device. As a commercial enterprise grows, keeping a file of all tractions can become overwhelming. CRM gear assist you to manipulate your patron interactions more correctly, so that you have extra time to cognizance for your product or service.

Q28. Does Crm Require Dedicated It Support Staff?

Traditional CRM does; Hosted CRM does no longer. Traditional CRM calls for in-residence IT sources to install and hold the software program and hardware. Hosted CRM carriers manage all software program upgrades, statistics security, records privateness, hardware protection and virus safety.

Q29. How Is Crm And R/three Differs From Each Other?

R/three is an integration of various utility suits. It has its personal architecture and way of functioning. CRM is all about preserving the connection with a consumer. It is supposed to decorate the income of the business enterprise or business enterprise because the ultimate aim of any agency is income.

Therefore CRM is one step ahead for their purpose achievements. SAP R/3 is a 3 tier based client/ server based totally utility. One layer is presentation layer (Client) which interfaces with the cease person. Second layer is application layer for all commercial enterprise - particular necessities (Program), and 1/3 is database which contains all information and facts approximately the device, along with tractional and configuration records.

SAP R/3 has been developed in it's personal language referred to as ABAP (Advanced commercial enterprise application programming). Different modules of SAP R/three are - FICO, MM, PP, SD, IS, AM, HRMS, SCM, SEM, WM and many others. Where CRM is under a commercial enterprise mySAP Business Suit series (SRM, CRM, SCM etc).

Q30. What Are The Features Of Ecrm?

ECRM implies abilties like self carrier information bases, computerized email reaction, personalization of internet content material, online product bundling and pricing.

 ECRM offers Internet users the capacity to have interaction with the business thru their preferred conversation channel.

 It additionally allows commercial enterprise to offset pricey customer support agents with technology.

 ECRM puts a whole lot emphasis on the client satisfaction and decreased fee thru improved performance.

 ECRM use patron statistics for personalisation, go-promoting and up-promoting.

 Sales Force Automation (SFA )and Enterprise Marketing Automation(EMA) is integrated in the eCRM.

Q31. What Is Business Process Management Bpm?

Business Process Management or BPM, is the practice of enhancing the efficiency and effectiveness of any business enterprise with the aid of automating the employer's enterprise tactics. BPM was also realize as Business Process Reengineering (BPR).Many agencies have business techniques that are precise to its business model. Since those procedures tend to conform over the years because the business reacts to market conditions, the BPM solution you pick have to be easily adaptable to the brand new conditions and requirements and stay an excellent suit for the business enterprise. In order to use BPM effectively, agencies should forestall focusing exclusively on statistics and information control, and adopt a manner-oriented technique that makes no distinction between work executed by using a human and a laptop.

The idea of BPM is to convey strategies, people and data collectively. Dynamic infrastructure calls for separation of flows, enterprise regulations and offerings. Identifying the business techniques is relatively clean. Breaking down the boundaries between business areas, and finding owners for the techniques is difficult. BPM no longer handiest involves coping with enterprise processes inside the organization however also involves real-time integration of the tactics of a enterprise with the ones of its providers, enterprise companions, and customers.

BPM includes looking at automation horizontally rather than vertically. Business Activity Monitoring (BAM) is essential for dimension of BPM impact.

Examples of BPM responsibilities that your organization performs that should be automatic include:

Expense Reports Travel Requests.

Purchase Orders Human Resource Management.

New Accounts and Credit Authorizations Sales Orders.

Project Management Software Change Management.

Q32. What Object Types Have A Sort Specification Property?

BC's,

Pick Lists,

Links.

Q33. What Are Objectives Of Crm?

To create a constant client enjoy. 

Your courting with client must be thought of as an ongoing communique with out cease.

Collective attention anticipated. 

Customers speaking to Accounts receivables character, income individual, name from telemarketing individual, direct advertising, returning to web site.

Q34. Is Crm Expensive?

Traditional CRM systems will cost extra than Hosted CRM solutions, particularly given the IT over head of conventional structures. Traditional CRM systems require devoted computing hardware, software installation, protection, and the team of workers to control the method. Since Hosted CRM answers are already maintained, upgraded, and subsidized up with the aid of the CRM provider, the subscription charges is the handiest prices incurred by way of the enterprise user.

Q35. Which Tag Contains The Reference Of The Target Worker Bean?

WBInfo tag contains the reference of the goal worker bean.

Q36. What Is A Primary Key?

A number one is a FK on the discern-side that factors to one “primary” file on the child-facet of a 1:M link. A number one FK creates a 1:1 hyperlink between the parent and the child.

Q37. What Are The Steps For Using A Standard 1:m Extension Table?

Create BC to symbolize 1:M extension table.

Set Search Spec to equal Pre Default Value “TYPE” discipline.

Add fields to the brand new BC (make certain “NAME” and “TYPE”).

Create a link from BC to New BC and add the New BC to BO.

Create applet to display data from new BC.

Q38. What Are The Crm Technology Components?

CRM Engine

Front-Office Solutions

Enterprise Application Integrations (EAIs) for CRM

CRM inside the Back Office

Q39. What Are The Types Of Data Associated With Crm Projects?

The kinds of information CRM projects accumulate:

Responses to campaigns.

Shipping and fulfillment dates.

Sales and buy statistics.

Account records.

Web registration data.

Service and aid statistics.

Demographic information.

Web income information.

Q40. What Are The Steps For Creating A Static Pick List?

Create a new static pick listing. Add BC discipline so that it will be populated. Map the BC subject to the select list BC area. Specify which manage or listing column will invoke the choose list applet. Pick list might be empty till values are positioned within the S_LST_OF_VAL table.

Q41. In Clarify Crm Billing Manager, What Is The Relation Between The Case And The Site?

One web site may have many cases wherein as one Case can't have multiple web site. So Many to at least one.

Q42. Name And Explain The Three Modes Of Component Operation.

Server Mode: run background operations for the server and runs all the time, once started out.

Task Mode: run specific venture and exits upon finishing touch.

Session Mode: created dynamically for patron request. Runs so long as session is maintained then exits.

Q43. What Is The Full Form Of Cdo?

CDO me Clarify CRM Data Objects no longer Common Data Objects as i think These are the Client facet facts gadgets.

Q44. How To Add Business Partner In Sap Crm?

Business accomplice get in to CRM machine thru diverse web sites:

Direct advent of BP in CRM machine.

ELM.

User Creations via Mkt. Campaign Internet sales.

Through CIC.

Trfer from R/@

Q45. How Do We Define Crm?

CRM is a system or method used to study greater about customers needs & behavior to be able to increase more potent dating with them.

Q46. Can Crm And Its Server Maintained In One System?

CRM and ITS servers may be maintained in one machine, however it's miles technically viable and while it is not encouraged when you consider that it'd now not allow for suitable safety if both are carried out in a single server.

Q47. What Is Crm Technology?

CRM is disciplined business approach. CRM generation is the driving force of the method:

 Technology, within the shape of networked collaboration, communique, information management and automatic digital procedures can allow special agencies inside the business enterprise to paintings seamlessly as one unit to satisfy the CRM vision.

 The standard definition of CRM technology is generally regularly occurring to apply to "the front workplace" techniques.

 CRM technology mandates that each one interactions between the patron and the organisation are recorded and stored in a significant facts database, which can be shared with everyone within the organisation who contributes to processing the consumer's traction.

 CRM era fulfils the vision of CRM are thru the streamlining of strategies and the acquisition of facts to shape know-how approximately the client.

Q48. How Long Will It Take To Get Crm In Place?

A bit longer than many software program salespeople will lead you to think. Some carriers even declare their CRM "solutions" can be hooked up and operating in less than every week. Packages like those are not very beneficial ultimately due to the fact they do not offer the pass-divisional and holistic patron view wanted. The time it takes to prepare a well-conceived CRM project depends at the complexity of the assignment and its components

Q49. Which Method On The Client Side Is Used To Indicate That The Node Value Has Been Changed?

IsFieldDirty()

Q50. What Are The Advantages Of Crm ?

Using CRM, a enterprise can:

Provide better customer service.

Increase customer revenues.

Discover new customers.

Cross sell/Up Sell products more correctly.

Help income personnel close deals quicker.

Make call facilities extra green.

Simplify advertising and income techniques.