Interview Questions.

Q1. What Is Sap Crm?

SAP CRM (Customer Relationship Management) is a software tool provided with the aid of SAP to support quit to stop customer related helps. It handles diverse sports like invoicing, shipping, selection making, debts receivable and so on.

Q2. What Is The Relation Between Crm And Sapr3 Architecture?

IBM employees , later on 2 nd & three rd tier had come within the form of superior . Now contemporary is My SAP CRM.

R 3 actual Nomeneclature is ( ECC – Enterprise Central Component )CRM acts as a primary server attached to its external structures which include ( BIW , ECC & Third party structures , and so on ).

Eg : If a customer has already had hooked up SAP ECC ( R3 ) and desires to upgrade with SAP CRM , in this state of affairs , we have to integrate or fetch some records related to Sales , Pricing Conditions and so forth thru R three / ECC

Q3. Mention What Is The Standard Transaction Type For Quotation?

The preferred transaction kind for quotation is AG, and the object category is AGN.

Q4. What Is The Difference Between Crm And Erp?

CRM combines income, contact, advertising, management and customer support. ERP stands for Enterprise Resource Planning; it standardizes and streamline enterprise tactics across services, sales, finance, HR management, etc.

Q5. Explain What Is The Difference Between A Crm Lead And An Opportunity?

 Lead: It is an account or contact with little or no facts.

 Opportunity: It is a contact or account which has been certified.

Q6. What Are The Important Components Of Ipc?

The essential components of IPC are

 Sales Pricing Engine (SPE)

 Sales Configuration Engine (SCE)

 Free Goods Engine

 Listing

 Free Goods Engine

Q7. Is It Possible To Change Or An Organizational Attribute Within The Organization Model Functionality?

Via the transaction code 00ATTRICUST, you may change the transaction code. This area is a middle SAP configuration screen from right here any deleted gadgets cannot be recovered.

Q8. What Is Activity Journal?

With activity journals, you may document and update records accrued from customer go to or phone calls.For instance interest journals can comprise:

Products or product classes

Product­associated information which include what merchandise have been Discussed with the patron or the range of samples given to the client

Q9. How Crm Can Handle E-mails From Customers?

SAP CRM presents workflow enabled email processing talents. It can retrieve e-mails despatched from your clients, course e-mails robotically to suitable users based totally on workflow rules, control a couple of attachments in emails, send automated replies on your patron and so on

Q10. In Real Time What Sap Crm Consultant To?

In actual time, SAP CRM consultant examine the business requirements after which configure the ERP.

Q11. List Out The Standard Transaction Types For Sales?

Some of the standard transaction types for income are

• LEAD- lead

• AG- Quotation

• Opt-Opportunity

• OPSM- Sales Methodology

• TA- Tele Sales, and so on.

Q12. How Can You Maintain Links Between An Opportunity And Other Sub Opportunity?

This can be maintained with the help of task profiles.They are described inside the IMG settings

Q13. What Are The Prerequisites To Create An Opportunity?

Lead is the perquisites for opportunity after qualifying it as a hot lead then it's far send via workflow and then opportunity is created.Or For possibility, we can create 2 approaches one for observe­up transaction: For lead or direct possibility, in comply with up transaction for lead you have to hold copy manage for result in opportunity, then if lead is qualify respective levels for the workflow, routinely possibility will creates .For possibility, you should keep income cycle and levels, and all profile proper manner after which observe up for possibility you have to hold replica control.

Q14. Whether Sap Consultant Work On Development Server Or Testing Server?

It relies upon on the Landscape of your surroundings Example: Sandbox – Development – Testing or Quality ­Production In guide procedure commonly you reflect the problem that the user has got within the testing or nice surroundings after which strive for an answer.In Implementation, sandbox is used as a rough e-book to attempt enforcing and doing experiments, later you do a clean configuration in Development after which shipping the identical to Testing or Quality and eventually cross stay to the manufacturing surroundings.

 

Q15. How To Integrate R/three With Crm?

To change statistics between ECC ( R3 ) and CRM systems we want to maintain connectivity for each systems. Please ask your Basis representative to do the following configuration. Maintain Logical Systems in each systems and link with respective customers. Maintain RFC destinations in each systems pointing to each different device. Maintain Number stages as replicate images in each systems. Ex: Maintain equal number range in ECC as Internal and in CRM as External or vice versa. Below are the stairs for the mixing among R 3 & CRM :

SAP ECC :

1) Define logical system for ECC ( Name ) .

2) Define logical device for CRM ( To set up the cross connection ).

3) Identify the information that you desired to replicate to crm.

Four)Assign logical system to the consumer.

SAP CRM :

1) Define logical gadget for CRM.

2) Define logical device for ECC.

Three) Assign logical device to purchaser.

4) Copy the desired records from ECC.

Q16. Explain What Is Activity Journal?

You can report and update information from consumer go to or smartphone name in Activity Journal.

Q17. Explain What Is Partner Function In Sap Crm?

As the name shows accomplice function describes the employer and those with whom the business is carried out, which includes any form of business transaction. Partner feature includes data like

• Sold to celebration

• Ship to party

• Bill to party

• Payer

Q18. Explain What Is Logical Links In Sap Crm?

The navigational bar in SAP CRM has two degree menu shape. The top degree menus are referred as paintings facilities, and those paintings centers include logical links that factor to the real CRM application. Below the 2-degree menu machine, there may be a hard and fast of logical links which enables the CRM consumer to without delay create the CRM commercial enterprise object. These hyperlinks are referred as direct links. Logical hyperlink permits navigation to different pages.

Q19. Explain What Is Actions In Sap Crm?

“Actions” in SAP CRM are a manner to add functionality to items. For example, to send citation to the clients from the citation report, you can use Actions. Another use of moves is, for example, creating in comply with on file.

Q20. Explain What Is The Prerequisites To Create An Opportunity?

Lead is the pre-necessities for growing an possibility. Once it's miles qualified as a warm lead then, it's far send via workflow and then opportunity is created.

Q21. How To Enhance Bp?

You can decorate the commercial enterprise associate from Easy Enhancement Workbench (EEW) Key functions of the Easy Enhancement Workbench include the subsequent:

Wizard for adding new fields and new tables to commercial enterprise

companion grasp information

No required specified knowledge of the development surroundings and statistics version Wizards for the extension method

Q22. We Are An Existing Sap Crm Customer Upgrading To Sap Crm 7.Zero And Are Debating Whether To Convert All Of Your Pending Interaction Center (ic) Service Tickets To The New Crm Web Client Service Request F

Prior to SAP CRM 7.0, the carrier price ticket was the business transaction recommended with the aid of SAP for carrier problems associated with the Help Desk in the IC.

However, as of SAP CRM 7.0, SAP delivered a new enterprise item type known as the service request, which may be used in the Interaction Center, in addition to in different CRM business roles including the Service Professional function.

New clients must use the carrier request as opposed to the service price ticket.Existing customers who're already using the carrier price tag should migrate to the new service request whilst feasible (despite the fact that you can nonetheless preserve to make use of the IC service price ticket). 

In order to facilitate the migration, it may be essential to create a custom record to deal with the conversion of open (pending) carrier tickets to provider requests.

Q23. How To Delete Business Partner?

To delete commercial enterprise companion you could use BUPA_DEL and BUPA_PRE_DA.

Q24. Explain What Are Adapters?

A CRM middleware is used for the exchange of data among the CRM system and connected ERP device. It is likewise used to assign information and convert it into various codecs and to connect with outside systems.

Q25. What Type Of Business Scenario You Are Following In You Project? Business Scenario Means What?

Business situation is not anything however what's the procedure,like for instance how is the CRM software used by your customer.Example: for us the sales reps from different place in US improve the sales orders within the CRM machine and they drift to R/s and we additionally implemented the advertising and marketing module to run the e­mail campaigns for the product promotions.

 

Q26. Mention How Crm Assign The Business Roles?

To assign enterprise roles, SAP CRM uses  fundamental ways

Indirect mission of commercial enterprise roles PPOMA_CRM

Directly through safety roles assigned to person masters in SU01

Q27. What Is The Rule Of Organizational Determination?

There are  styles of Organizational willpower regulations.

Organization determination rule: The respective employer is decided primarily based at the agency or general attributes assigned to the employer within the organizational version.

Responsibility rule: In this rule, the Org attributes aren't taken into consideration and the responsible Organization unit is assigned at once.

Q28. Explain What Is Text Determination In Sap Crm?

In CRM, text can be used to trade and records among the customers, partners or among the users. Text may be created for client master, sales document header and item, billing file header and item and so forth.

Q29. Explain What Is Bdoc In Crm? What Are The Types Or Classes Of Bdoc?

BDOC or commercial enterprise documents consist of all facts’s or data utilized by CRM middleware to transfer or alternate facts with cell clients.

The BDOC lessons or sorts are

 Messaging BDocs

 Synchronization BDocs

 Mobile Application BDocs

Q30. What Is The Significance Of Billing Relevance Field?

There is no relevance of the Billing area within the Opportunity

Q31. Mention What Are The Master Data In Sap Crm?

In SAP CRM, the Master Data is fundamental records approximately your customer which may be shared amongst distinct modules.

Q32. What Is Master Data In Sap Crm?

Master Data is org & CP basic facts that are mandatory for creating org & CP in CRM system.EX: Org Name & deal with information & Contact details and CP associated Names and phone info.

Q33. What Is The Package That You Use To Save The Od Profile?

To store the OD profile, we use $tmp.

Q34. What Is Task & Activity ?

There are two kinds of Activities, which can be referred to as as Tasks and Business sports.A Business interest includes facts approximately enterprise accomplice interplay on a selected date A Task includes facts approximately what one or extra personnel have to finish by a selected date.In very simple phrases Tasks are activities in which the BP isn't concerned and sports are wherein the BP information is concerned.

 

Q35. Explain What Is Ipc?

IPC stands for “Internet Pricing and Configurator.” The IPC includes a fixed of engines that execute pricing and product configuration capability in a ramification of state of affairs and sap applications.

Q36. What Are The Difference Between Interaction Record And Other Business Activities?

When an interplay record is created the machine creates an ‘anchor’ report float hyperlink (courting type INTO with object type CRMCICANCH). This differentiates an interplay record from all different Activity Business Objects (BUS2000126).

This extra anchor is utilized in navigation: when navigating from the interplay records or inbox to an interaction document, the machine will use this anchor to determine whether an interest is of type interplay report or now not. 

An interaction document usually has other displays than a ordinary commercial enterprise pastime.The BW extractor makes also use of this anchor item to differentiate interaction file associated facts from ordinary enterprise sports.

Q37. What Is The Action Profile In Sap Crm? How To Use Complaints And Returns Life Cycle In Service Process?

Action Profile is a Post Processing Frame paintings (PPF) which offers a few output (like as clever shape, fax, document ) on given situations. And this is utilized in each place in SAP CRM in which we outline the Conditions for the successful implementation of the pastime. Like in Opportunity Management, Monitoring the Activity of the corporation personnel and so on.

Q38. Mention Where In The Table You Can Find The Internet E-mail Addresses For Business Partners Stored?

It is within the desk ADR6 that you will find the email addresses for business partners saved.

Q39. Explain How You Can Display The Error Message In Web Ui When The User Has Not Entered A Specific Field?

To show the mistake message in net UI, you have got to name message class in even EH_onSave. The message magnificence is created in SE91.

Q40. How Many Types Of Campaign Are Their?

There are special styles of campaigns like E­mail campaigns, Call listing may be generated, Campaigns can be run to create leads and many others.,