Interview Questions.

Q1. What Is The Difference Between Technical Consultant And Functional Consultant With Respect To Their Roles And Responsibilities?

A purposeful consultant is generally liable for going for walks workshops, interviewing clients to get requirements, mapping those directly to the Software, determining the nice way to customise the answer to fulfill these requirement keeping the purchaser's destiny plans in thoughts.

Q2. What Is The Typical Landscape For A Crm Project? What Is The Maximum Number Of Landscapes That You Have Worked On In A Project?

CRM panorama commonly has at the least three environments.

Development

Test (Quality Assurance)

Production

Though in some of cases, there may be additionally the Sandbox Environment, Training Environment and a pre-Production environment all installation as separate physical packing containers.

Q3. Explain The General Ways Of How A Crm Can Be Enhanced?

There are numerous approaches to beautify the CRM system. Some of them are:

- Transaction Launcher

You can add external applications to the CRM WebClient User Interface using the transaction launcher and SAP ITS (Internet Transaction Server).

Q4. What Is The Difference Between Interaction Center Winclient & Interaction Webclient? Do I Need To Attend Both Trainings?

The User Interface, that’s the distinction for Winclient dynpro and for Webclient BSP. Since most probable you’re acquainted with dynpro’s and the enterprise logic is the same for each UIs I’d propose in order to attend the Webclient training.

Winclient is the use of the everyday SAPGUI while the Webclient is based on BSP tendencies (standard BSP applications CRM_IC or CRM_IC_AUTO for car industry).

Q5. When Interviewing A Possible Candidate, What Are The Interview Questions That I Should Ask In Relevance To Ic Webclient, Marketing, And Base Customization?

Here are some probabilities:

- Project experience? - CRM useful information? Which additives?

- Technical information (abap, oss notes implementations, BSP and html expertise)?

- What are first-class exercise instances? What is the added cost? - Show practical enjoy (e.G. A way to create marketing plan, marketing campaign, goal corporations, and despatched out electronic mail to current goal group….) and customizing knowledge… (understand what's viable, however also the constraints)

- Why IC Webclient in place of IC Winclient? - What about performance of IC Webclient? - What approximately User interface differences and consumer

Q6. Which Are The Most Important And Mandatory Functions, Function Modules And Transaction Codes Of Ic Webclient, Marketing And Base Customization?

I endorse you follow existing publications like the:

- CR100: CRM base customizing

- CR600: Marketing and Campaign management

- CR400: IC Winclient - CR410: IC Webclient

If you have got get right of entry to to a CRM device, you'll discover the Transaction codes without problems!

In the SAP Menu, you may click open the relevant folders, and display the Transaction codes by showing the technical names. To achieve this, within the menu: you do “Extras> Settings> Display technical names”.

For Customizing you may take a look at additionally the applicable paths: Customizing is done thru Transaction code SPRO.

Look up characteristic modules thru transaction code SE3@Business Add-ins via SE18.

Q7. What Are The Key Factors To Consider In Replicating The Existing R/3 Sales Orders To Crm? What Do We Lose If We Do Not Replicate These Sales Order's Over?

I bet it is able to depend on your interaction channel. As an example, if you need to reveal the order status in the ISA internet shop, you'll want to have the files replicated to CRM.

It is possibly that in your commercial enterprise accomplice fact sheet, you may need to consist of an data block that presentations income order history and allows for drill down into the transactions. Open Orders and Orders for the final n months, that kind of component. If so, I might carry these documents over to CRM.

Q8. I Have To Map Crm Business Partners To The R/3 Business Partners. How Can I Do This?

Use PIDE Track. You can map R/3 to CRM and vice versa.

Other things you may do:

@You can read the ‘Best practices’ for CRM for in addition familiarity with the subject.

@Try transaction SMOEAC.

Q9. What Is The Username And Password For The Installed Client? If I Need To Create A Username And Password, What Do I Need To Do?

If you've got established mobile client with demo database, ID/ PW might be “crmuser/crm”.

But, for an empty database, you have to assign SiteID and create ID/PW the use of ‘SMOEAC’. Then, try to join transactions with a purpose to sync the records from CDB to the empty database. From there, you may go browsing efficaciously.

Q10. We Are An Existing Sap Crm Customer Upgrading To Sap Crm 7.Zero And Are Debating Whether To Convert All Of Your Pending Interaction Center (ic) Service Tickets To The New Crm Web Client Service Request F

Prior to SAP CRM 7.Zero, the carrier price tag was the enterprise transaction advocated through SAP for provider issues associated with the Help Desk within the IC.

However, as of SAP CRM 7.Zero, SAP delivered a new commercial enterprise object kind referred to as the carrier request, which may be used inside the Interaction Center, in addition to in other CRM enterprise roles along with the Service Professional position.

New clients ought to use the provider request as opposed to the service price ticket.

Existing customers who're already the usage of the service price tag should migrate to the new carrier request whilst possible (although you can nevertheless hold to utilize the IC service price ticket). In order to facilitate the migration, it is able to be essential to create a custom document to address the conversion of open (pending) carrier tickets to provider requests.

Q11. Can We Get Price For The Products By Maintaining Condition Types In Crm Without Connecting To Ipc?

You can keep condition statistics in CRM however you will need to IPC for pricing dedication.

Q12. If So, Then As Sap Crm Consultant, What Are The Necessary Things To Know About Sap Netweaver?

The solutions are furnished in step with the variety they have been asked:

@You are certainly working in SAP Netweaver surroundings. SAP Netweaver is an open platform for integration functions. In reality, for you as a representative, you may probable not have tons to do with SAP Netweaver, unless you would be doing XI or BW.

You can use CRM as a standalone application or integrated with SAP R/three and/or BW. Depending on what the customer will be imposing, you will of course have a specific device panorama.

@Just do a little analyzing on SAP Netweaver era. You don’t want to get into actual detail. Just take a look at out data on assist.Sap.Com or on provider.Sap.Com. There is lots of information available.

Q13. We Sell Computer Hardware, And Need To Log Customer Technical Issues. We Have Been Debating Whether To Use Service Tickets, Service Order, Complaints Management Or Cases. Could You Explain What Each O

Service Ticket Management -The provider price ticket is the maximum not unusual type of provider-associated enterprise transaction.

Service tickets are normally used as the default transaction for logging product defects, insects, or every other technical problems.

After growing a carrier price ticket as a observe-up transaction to the interaction file, marketers can perform technical analysis of troubles (the usage of multi-degree categorization) and provide answers inside defined service-stage agreements (SLAs). If vital, dealers can also dispatch or increase service tickets to 2d-level guide using pre-defined business policies.

Q14. What Is The Difference Between Interaction Record And Other Business Activities?

When an interaction file is created the system creates an 'anchor' record drift link (dating kind INTO with item type CRMCICANCH). This differentiates an interaction record from all different Activity Business Objects (BUS2000126).

This additional anchor is used in navigation: whilst navigating from the interaction records or inbox to an interaction file, the gadget will use this anchor to determine whether or not an activity is of type interaction document or now not. An interplay record normally has different displays than a regular business pastime.

The BW extractor makes additionally use of this anchor item to differentiate interaction document related statistics from everyday commercial enterprise sports.

Q15. How Do Modification-unfastened Enhancements Work?

You can carry out change-loose improvements at predefined positions in code.There you've got anchor factors or enhancement options, as they are referred to as in the terminology.At these factors you may insert your upgrades. You can do that with out changing the compilation unit which you are improving.The inserted implementations are processed at the suitable function inside the compilation unit, but they are themselves not a part of this unit.

Q16. What Is The System Landscape Design For Crm Projects? What Are The Integration Points Within Crm And With Other Systems?

The machine panorama for CRM or any SAP Module typically looks like this:

A) Development system (right here you do all customizing settings and tendencies).

B) QA (satisfactory warranty system): for quit consumer education and especially for unit trying out and integration checking out functions.

C) Productive gadget.

SAP CRM is for example normally included with a backbone SAP R/3 machine. Integration in this case happened through the CRM middleware. On each sides (R/three = plug in and CRM you may have a R/3 adapter).

For integration with BW there exists a BW Adapter. (In the CRM device, SAP offers by means of the way general records assets that can be used by the BW system. They may be activated (content) and replicated to the BW System for data evaluation.

Q17. We Are Planning To Implement Employee Interaction Centre (eic). We Can Do It Either In Crm Or Erp. What Is Your Advice?

If the point of interest is on native HR functionality requiring process intensity inside your EIC provider offering, then the ERP choice is suggested.

Relevant functionalities no longer yet to be had with the SAP CRM EIC deployment alternative encompass the coping with of concurrent employment scenarios employee authentication integration to HR processes and forms.