Interview Questions.

Question 1. What Is The Implementation Tool/technique That Is Generally Used In Deploying Sap Crm Projects? Is It Asap Or Solution Manager?

Answer :

You can use the SAP Solution Manager as a client platform for ef?cient implementation and operation of SAP Solutions along with the mySAP Business Suite (CRM). It uses the mentioned ASAP (key accelerated SAP implementation ideas).

The manner I approach things is usually the subsequent (supposing that the purchaser is considering enforcing SAP CRM):

1) First you examine enterprise requirements. What strategies are getting used? Are the techniques working in an most effective manner?
2) What approaches need to be advanced? How are you able to improve them from a enterprise perspective?
Three) Make AS-IS evaluation of the contemporary business system and designs the TO BE procedures.
4) Translate the TO BE tactics into system procedures along with advertising and marketing and campaign management, account and make contact with management, IC win or Webclient, grievance or case control…..

Question 2. What Is The Difference Between Standard Backend Version And Enhanced Back End Version Of Organization Model?

Answer :

The enhanced model permits for a couple of assignments of a single item. As an example, in R3, a income institution can be assigned to a couple of income of?ces. In the usual organization version, this isn't always viable.

As SAP’s CRM product has developed, it has become more well matched with the R3 product. Before CRM 4.0, it was no longer possible to assign an enterprise object to a couple of organizational item. This was a problem for lots SAP clients due to the fact in R/3, it is viable. So in four.0 and after, SAP delivered the capability to handle multiple assignments and a application to transform the org model to this shape.

So in case your customer has R/three enterprise model that includes a couple of assignments, you will need the improved model.

SAP SD Interview Questions
Question three. Who Creates The Business Partners? Is It An End User Or A Functional Consultant?

Answer :

It depends on speci?c conditions and required functionalities. If you're speaking approximately a mission mode wherein you as a consultant are customizing and growing, for example CRM on line, you would possibly need to have a grasp information to check your con?guration. In that case, you in all likelihood will create a number of your very own grasp information genuinely to check the whole thing you are con?guring (development gadget).

On a production device but, it also includes the give up consumer SAP CRM Interview Questions, Answers, and Explanations who creates the grasp records, along with enterprise partners, merchandise, and many others.

The company however must determine if as an instance every sale have to be able to create new possibilities /customers in the system, or if this must appear via a unmarried point of access (1 group accountable for growing and retaining master records).

You could need to alternate the classi?cation of the business companion (see tab page classi?cation hours) from prospect to client.

Again, in which you do it relies upon in your setup. Which machine is main (CRM or R/3) and who're possibilities or clients replicated from one device to the other.

Question 4. If So, Then As Sap Crm Consultant, What Are The Necessary Things To Know About Sap Netweaver?

Answer :

The solutions are furnished in step with the variety they have been requested:

1. You are certainly operating in SAP Netweaver environment. SAP Netweaver is an open platform for integration purposes. In reality, for you as a consultant, you will probable no longer have tons to do with SAP Netweaver, until you would be doing XI or BW.

You can use CRM as a standalone utility or integrated with SAP R/three and/or BW. Depending on what the consumer will be imposing, you will of direction have a exceptional system panorama.

2. Just do a little studying on SAP Netweaver technology. You don’t want to get into actual element. Just take a look at out data on assist.Sap.Com or on provider.Sap.Com. There is lots of data available.

SAP CRM Tutorial
Question 5. What Exactly Is Enterprise Portal And In What Way Do Sap Crm Consultants Connect To It?What Are The Activities That They Have To Do In Ep?

Answer :

The employer portal is a Portal which permits people to have a single factor of get entry to to special applications, gear, and different data resources.

For instance, it's far possible to have through single sign up the SAP EP (business enterprise portal) get admission to to CRM methods like advertising and marketing and campaign management, carrier approaches , but on the equal time get entry to to BW reviews and or queries, and database get admission to to non SAP database related statistics.

Integration in the SAP portal for CRM is via I-Views. It is known as People Centric CRM and the screens that you integrate in the portal are PCUI displays. Another element is BSP tendencies (BSP applications just like the IC Webclient – thru Transaction code SE80 you may look up the BSP utility CRM_IC, that is the IC Webclient BSP Application for the IC Webclient) that can be integrated in the SAP Portal.

SAP gives you the ones operating assets inside the shape of Portal Roles, like for example CALL Center Agent, or Marketing Manager. Every function offers get admission to to speci?c work units which give get right of entry to to speci?c Iviews or monitors.

SAP HR Interview Questions
Question 6. Which Are The Most Important And Mandatory Functions, Function Modules And Transaction Codes Of Ic Webclient, Marketing And Base Customization?

Answer :

I propose you follow existing courses just like the:

- CR100: CRM base customizing
- CR600: Marketing and Campaign control
- CR400: IC Winclient - CR410: IC Webclient

If you have got get admission to to a CRM machine, you will discover the Transaction codes without problems!

In the SAP Menu, you can click open the relevant folders, and show the Transaction codes by means of showing the technical names. To achieve this, within the menu: you do “Extras> Settings> Display technical names”.

For Customizing you can test also the relevant paths: Customizing is accomplished through Transaction code SPRO.

Look up characteristic modules thru transaction code SE37. Business Add-ins via SE18.

Question 7. What Is The System Landscape Design For Crm Projects? What Are The Integration Points Within Crm And With Other Systems?

Answer :

The system landscape for CRM or any SAP Module typically looks like this:

A) Development machine (right here you do all customizing settings and traits).
B) QA (pleasant guarantee machine): for quit user training and specifically for unit trying out and integration trying out purposes.
C) Productive machine.

SAP CRM is as an example generally incorporated with a spine SAP R/three gadget. Integration in this case befell through the CRM middleware. On each aspects (R/3 = plug in and CRM you'll have a R/three adapter).

For integration with BW there exists a BW Adapter. (In the CRM gadget, SAP offers through the manner wellknown statistics sources that may be used by the BW device. They can be activated (content material) and replicated to the BW System for statistics analysis.

SAP SD Tutorial SAP CRM Functional Interview Questions
Question eight. What Is The Difference Between Interaction Center Winclient & Interaction Webclient? Do I Need To Attend Both Trainings?

Answer :

The User Interface, that’s the difference for Winclient dynpro and for Webclient BSP. Since maximum likely you’re familiar with dynpro’s and the business common sense is the same for both UIs I’d advise so as to attend the Webclient training.

Winclient is the usage of the standard SAPGUI whereas the Webclient is based totally on BSP trends (fashionable BSP applications CRM_IC or CRM_IC_AUTO for automobile industry).

Question 9. When Interviewing A Possible Candidate, What Are The Interview Questions That I Should Ask In Relevance To Ic Webclient, Marketing, And Base Customization?

Answer :

Here are some chances:

- Project enjoy? - CRM functional know-how? Which components?
- Technical understanding (abap, oss notes implementations, BSP and html information)?
- What are nice exercise cases? What is the brought cost? - Show practical revel in (e.G. The way to create marketing plan, campaign, target organizations, and sent out e-mail to current goal group….) and customizing understanding… (recognize what is feasible, but additionally the restrictions)

- Why IC Webclient as opposed to IC Winclient? - What approximately overall performance of IC Webclient? - What about User interface differences and patron

SAP BO Interview Questions
Question 10. What Are The Key Factors To Consider In Replicating The Existing R/three Sales Orders To Crm? What Do We Lose If We Do Not Replicate These Sales Order's Over?

Answer :

I guess it can depend on your interplay channel. As an example, if you need to reveal the order reputation inside the ISA internet shop, you'll need to have the documents replicated to CRM.

It is probable that in your commercial enterprise accomplice truth sheet, you will need to encompass an info block that displays income order records and permits for drill down into the transactions. Open Orders and Orders for the ultimate n months, that sort of aspect. If so, I might convey those files over to CRM.

SAP HR Tutorial
Question eleven. Does Anyone Know How I Might Display The Customer Data Conditionally Only For A Certain But000-type. (values: 1 = Person, 2 = Organization, 3 = Group)?

Answer :

You can use TRANSACTION CODE: BUPT. Create a new Data Set and assign the View that got created via EEWB. Now add this Data Set in your desired BP function. This way, your new ?le can be only visible to that specific role, and no longer on another screens.

Just consider while using the EEWB that if you reflect your items it will revert all other item again to traditional. Thus you will and may lose other objects created inside the EEWB. So as a ?nal setup you must copy or replicate your programs into the ther fashionable SAP improvement tools, consisting of a standard BADI as an example.

SAP BASIS Interview Questions
Question 12. I Have To Map Crm Business Partners To The R/3 Business Partners. How Can I Do This?

Answer :

Use PIDE Track. You can map R/3 to CRM and vice versa.

Other things you can do:

1. You can study the ‘Best practices’ for CRM for in addition familiarity with the problem.
2. Try transaction SMOEAC.

SAP SD Interview Questions
Question 13. Does Any One Know How Can We Stop The Material Changes To Flow From Crm To Cdb?

Answer :

If you do not need to download all the substances from CRM to CDB then disable the MOBILE BRIDGE for Product download.

If you want it speci?c for unique material types then you definitely need to decorate the Mobile Bridge Adapter not to map the ones material sorts.

SAP BO Tutorial
Question 14. What Is The Username And Password For The Installed Client? If I Need To Create A Username And Password, What Do I Need To Do?

Answer :

If you have hooked up cell purchaser with demo database, ID/ PW might be “crmuser/crm”.

But, for an empty database, you have to assign SiteID and create ID/PW the use of ‘SMOEAC’. Then, attempt to join transactions with a purpose to sync the facts from CDB to the empty database. From there, you can go online correctly.

Question 15. Can We Get Price For The Products By Maintaining Condition Types In Crm Without Connecting To Ipc?

Answer :

You can keep circumstance records in CRM but you may need to IPC for pricing dedication.

SAP ABAP Interview Questions
Question sixteen. Could You Tell Me The Transaction Used For Reaching The Landing Page For The Web Client From The Gui In Crm V4?

Answer :

If you are talking about BSP web page, do the subsequent:

1. /nSE80 2. Choose ‘BSP Application’ 3. Find ‘CRM_BSP_FRAME’ 4. Choose select.Htm beneath ‘Page with ?ow common sense’

This web page will guide you to pick one BSP utility.

An opportunity solution may be:

Open the WebClient from a browser, not the SAPGUI. As typical, the link relies upon at the server and ports you've got it mounted on.

SAP BASIS Tutorial
Question 17. What Is The Typical Landscape For A Crm Project? What Is The Maximum Number Of Landscapes That You Have Worked On In A Project?

Answer :

CRM landscape commonly has no less than 3 environments.

Development
Test (Quality Assurance)
Production
Though in a number of cases, there is also the Sandbox Environment, Training Environment and a pre-Production environment all installation as separate bodily containers.

SAP BW Interview Questions
Question 18. What Is The Difference Between Technical Consultant And Functional Consultant With Respect To Their Roles And Responsibilities?

Answer :

A purposeful representative is commonly liable for jogging workshops, interviewing customers to get necessities, mapping these directly to the Software, determining the high-quality manner to customize the solution to fulfill those requirement preserving the patron's destiny plans in thoughts.

SAP HR Interview Questions
Question 19. Explain The General Ways Of How A Crm Can Be Enhanced?

Answer :

There are numerous approaches to beautify the CRM device. Some of them are:

- Transaction Launcher

You can upload outside programs to the CRM WebClient User Interface the use of the transaction launcher and SAP ITS (Internet Transaction Server).

SAP ABAP Tutorial
Question 20. How Do Modification-free Enhancements Work?

Answer :

You can carry out change-free upgrades at predefined positions in code.There you've got anchor factors or enhancement alternatives, as they may be called within the terminology.At those factors you can insert your enhancements. You can try this with out converting the compilation unit which you are improving.The inserted implementations are processed at the right role inside the compilation unit, but they may be themselves no longer part of this unit.

SAP BPC Interview Questions
Question 21. We Are Planning To Implement Employee Interaction Centre (eic). We Can Do It Either In Crm Or Erp. What Is Your Advice?

Answer :

If the point of interest is on native HR functionality requiring procedure intensity within your EIC provider offering, then the ERP choice is suggested.

Relevant functionalities now not yet available with the SAP CRM EIC deployment choice include the managing of concurrent employment eventualities worker authentication integration to HR tactics and paperwork.

Question 22. We Sell Computer Hardware, And Need To Log Customer Technical Issues. We Have Been Debating Whether To Use Service Tickets, Service Order, Complaints Management Or Cases. Could You Explain What Each Of These Are And When They Might Be Used?

Answer :

Service Ticket Management -The provider price tag is the maximum common form of provider-related enterprise transaction.

Service tickets are commonly used as the default transaction for logging product defects, bugs, or any other technical issues.

After creating a service price tag as a follow-up transaction to the interaction record, marketers can carry out technical evaluation of troubles (the usage of multi-degree categorization) and provide answers inside described provider-degree agreements (SLAs). If essential, retailers also can dispatch or amplify provider tickets to second-level help the use of pre-described enterprise rules.

SAP BW Tutorial
Question 23. What Is The Difference Between Interaction Record And Other Business Activities?

Answer :

When an interaction file is created the device creates an 'anchor' file go with the flow link (courting type INTO with item kind CRMCICANCH). This differentiates an interaction record from all other Activity Business Objects (BUS2000126).

This additional anchor is utilized in navigation: whilst navigating from the interaction history or inbox to an interaction report, the gadget will use this anchor to determine whether an activity is of type interplay report or no longer. An interplay file commonly has different screens than a everyday commercial enterprise pastime.

The BW extractor makes additionally use of this anchor object to differentiate interplay record associated information from ordinary enterprise activities.

SAP SCM Interview Questions
Question 24. We Are An Existing Sap Crm Customer Upgrading To Sap Crm 7.Zero And Are Debating Whether To Convert All Of Your Pending Interaction Center (ic) Service Tickets To The New Crm Web Client Service Request Format. What Would Be Your Advice?

Answer :

Prior to SAP CRM 7.0, the carrier price tag was the business transaction encouraged through SAP for carrier troubles related to the Help Desk within the IC.

However, as of SAP CRM 7.Zero, SAP introduced a new commercial enterprise object kind known as the service request, which can be used within the Interaction Center, in addition to in other CRM business roles which includes the Service Professional role.

New clients need to use the service request instead of the provider ticket.

Existing customers who're already the usage of the provider price ticket need to migrate to the new carrier request whilst viable (although you could nevertheless continue to make use of the IC service price ticket). In order to facilitate the migration, it could be vital to create a custom document to deal with the conversion of open (pending) service tickets to provider requests.

SAP CRM Functional Interview Questions