Interview Questions.

Question 1. What Is Sap Crm?

Answer :

SAP CRM (Customer Relationship Management) is a software program device furnished by way of SAP to assist stop to end patron related supports. It handles various sports like invoicing, shipping, selection making, accounts receivable and so on.

Question 2. Mention What Are The Master Data In Sap Crm?

Answer :

In SAP CRM, the Master Data is primary records about your purchaser which can be shared amongst one-of-a-kind modules.

SAP CRM Interview Questions
Question 3. How To Enhance Bp?

Answer :

You can beautify the business accomplice from Easy Enhancement Workbench (EEW) Key capabilities of the Easy Enhancement Workbench consist of the following:

Wizard for including new fields and new tables to enterprise
companion grasp information
No required special information of the improvement environment and information model Wizards for the extension process
Question 4. What Is The Action Profile In Sap Crm? How To Use Complaints And Returns Life Cycle In Service Process?

Answer :

Action Profile is a Post Processing Frame work (PPF) which offers some output (like as clever shape, fax, report ) on given conditions. And this is used in each place in SAP CRM in which we define the Conditions for the successful implementation of the activity. Like in Opportunity Management, Monitoring the Activity of the enterprise personnel etc.

SAP CRM Tutorial
Question five. Explain What Is Activity Journal?

Answer :

You can report and update facts from purchaser go to or telephone call in Activity Journal.

SAP BI Interview Questions
Question 6. Mention What Is The Standard Transaction Type For Quotation?

Answer :

The preferred transaction kind for citation is AG, and the item class is AGN.

Question 7. What Is The Relation Between Crm And Sapr3 Architecture?

Answer :

IBM personnel , in a while 2 nd & 3 rd tier had come within the shape of advanced . Now contemporary is My SAP CRM.
R 3 actual Nomeneclature is ( ECC – Enterprise Central Component )CRM acts as a critical server connected to its outside systems along with ( BIW , ECC & Third birthday party systems , etc ).
Eg : If a client has already had set up SAP ECC ( R3 ) and desires to improve with SAP CRM , in this state of affairs , we must integrate or fetch a few information related to Sales , Pricing Conditions etc via R three / ECC
SAP BI Tutorial SAP SD Interview Questions
Question 8. Explain What Is Text Determination In Sap Crm?

Answer :

In CRM, text may be used to change and information among the clients, partners or among the customers. Text may be created for patron master, sales record header and item, billing file header and object and so on.

Question 9. Explain What Is Partner Function In Sap Crm?

Answer :

As the name indicates associate feature describes the business enterprise and those with whom the enterprise is executed, which includes any sort of business transaction. Partner characteristic consists of data like

• Sold to party
• Ship to birthday celebration
• Bill to birthday party
• Payer

SAP BO Interview Questions
Question 10. Explain What Is Actions In Sap Crm?

Answer :

“Actions” in SAP CRM are a way to feature functionality to items. For instance, to ship quotation to the clients from the citation report, you can use Actions. Another use of movements is, as an example, creating in follow on file.

SAP SD Tutorial
Question 11. List Out The Standard Transaction Types For Sales?

Answer :

Some of the usual transaction sorts for sales are
• LEAD- lead
• AG- Quotation
• Opt-Opportunity
• OPSM- Sales Methodology
• TA- Tele Sales, and many others.

SAP ABAP Interview Questions
Question 12. Explain What Is The Prerequisites To Create An Opportunity?

Answer :

Lead is the pre-requirements for growing an possibility. Once it's far qualified as a warm lead then, it is send via workflow after which opportunity is created.

SAP CRM Interview Questions
Question 13. Explain What Is The Difference Between A Crm Lead And An Opportunity?

Answer :

 Lead: It is an account or touch with little or no information.
 Opportunity: It is a touch or account which has been certified.
SAP BO Tutorial
Question 14. Explain What Is Logical Links In Sap Crm?

Answer :

The navigational bar in SAP CRM has two level menu shape. The top stage menus are referred as work centers, and those work centers include logical hyperlinks that point to the real CRM utility. Below the 2-degree menu system, there is a set of logical hyperlinks which allows the CRM consumer to directly create the CRM enterprise item. These hyperlinks are referred as direct hyperlinks. Logical link lets in navigation to different pages.

Question 15. Mention How Crm Assign The Business Roles?

Answer :

To assign business roles, SAP CRM makes use of two fundamental ways

Indirect assignment of business roles PPOMA_CRM
Directly via safety roles assigned to person masters in SU01
SAP BW Interview Questions
Question sixteen. What Is The Package That You Use To Save The Od Profile?

Answer :

To store the OD profile, we use $tmp.

SAP ABAP Tutorial
Question 17. Explain How You Can Display The Error Message In Web Ui When The User Has Not Entered A Specific Field?

Answer :

To show the error message in net UI, you have to call message class in even EH_onSave. The message class is created in SE91.

SAP BPC Interview Questions
Question 18. Explain What Are Adapters?

Answer :

A CRM middleware is used for the trade of statistics between the CRM machine and linked ERP gadget. It is likewise used to assign statistics and convert it into various codecs and to hook up with outside structures.

SAP BI Interview Questions
Question 19. Explain What Is Bdoc In Crm? What Are The Types Or Classes Of Bdoc?

Answer :

BDOC or business documents consist of all records’s or statistics utilized by CRM middleware to switch or alternate data with cell customers.

The BDOC training or kinds are

 Messaging BDocs
 Synchronization BDocs
 Mobile Application BDocs
SAP BW Tutorial
Question 20. How Crm Can Handle E-mails From Customers?

Answer :

SAP CRM presents workflow enabled e mail processing abilities. It can retrieve e-mails sent out of your clients, route e-mails routinely to suitable users primarily based on workflow guidelines, manipulate more than one attachments in emails, ship computerized replies for your customer and so on

SAP SCM Interview Questions
Question 21. What Is The Difference Between Crm And Erp?

Answer :

CRM combines sales, contact, advertising and marketing, management and customer support. ERP stands for Enterprise Resource Planning; it standardizes and streamline commercial enterprise strategies across offerings, income, finance, HR control, and so on.

Question 22. Explain What Is Ipc?

Answer :

IPC stands for “Internet Pricing and Configurator.” The IPC incorporates a hard and fast of engines that execute pricing and product configuration functionality in a variety of scenario and sap programs.

SAP BPC Tutorial
Question 23. What Are The Important Components Of Ipc?

Answer :

The crucial components of IPC are

 Sales Pricing Engine (SPE)
 Sales Configuration Engine (SCE)
 Free Goods Engine
 Listing
 Free Goods Engine
Marketing Interview Questions
Question 24. In Real Time What Sap Crm Consultant To?

Answer :

In actual time, SAP CRM representative analyse the business requirements after which configure the ERP.

SAP SD Interview Questions
Question 25. Is It Possible To Change Or An Organizational Attribute Within The Organization Model Functionality?

Answer :

Via the transaction code 00ATTRICUST, you can alternate the transaction code. This vicinity is a core SAP configuration screen from here any deleted gadgets can't be recovered.

SAP SCM Tutorial
Question 26. How To Delete Business Partner?

Answer :

To delete enterprise accomplice you could use BUPA_DEL and BUPA_PRE_DA.

Sap Business One Interview Questions
Question 27. Mention Where In The Table You Can Find The Internet E-mail Addresses For Business Partners Stored?

Answer :

It is inside the table ADR6 that you may find the email addresses for enterprise companions stored.

SAP BO Interview Questions
Question 28. How To Integrate R/three With Crm?

Answer :

To trade information between ECC ( R3 ) and CRM structures we want to preserve connectivity for both structures. Please ask your Basis representative to do the subsequent configuration. Maintain Logical Systems in each structures and link with respective clients. Maintain RFC locations in both structures pointing to each other device. Maintain Number tiers as replicate photographs in both systems. Ex: Maintain same wide variety range in ECC as Internal and in CRM as External or vice versa. Below are the steps for the mixing among R 3 & CRM :

SAP ECC :
1) Define logical machine for ECC ( Name ) .
2) Define logical device for CRM ( To set up the go connection ).
3) Identify the statistics which you desired to duplicate to crm.
4)Assign logical device to the client.

SAP CRM :
1) Define logical machine for CRM.
2) Define logical system for ECC.
Three) Assign logical gadget to customer.
4) Copy the required facts from ECC.

Question 29. What Is Master Data In Sap Crm?

Answer :

Master Data is org & CP fundamental records which can be mandatory for creating org & CP in CRM device.EX: Org Name & deal with information & Contact information and CP associated Names and contact information.

Middleware Interview Questions
Question 30. We Are An Existing Sap Crm Customer Upgrading To Sap Crm 7.Zero And Are Debating Whether To Convert All Of Your Pending Interaction Center (ic) Service Tickets To The New Crm Web Client Service Request Format. What Would Be Your Advice?

Answer :

Prior to SAP CRM 7.Zero, the provider ticket was the enterprise transaction endorsed by way of SAP for carrier problems associated with the Help Desk in the IC.
However, as of SAP CRM 7.0, SAP brought a new business object type referred to as the carrier request, which may be used in the Interaction Center, in addition to in different CRM business roles which includes the Service Professional function.
New customers should use the carrier request rather than the provider price ticket.Existing clients who're already the use of the carrier price tag have to migrate to the brand new provider request whilst viable (even though you may nonetheless continue to make use of the IC provider price tag). 
In order to facilitate the migration, it may be necessary to create a custom file to handle the conversion of open (pending) provider tickets to provider requests.
Question 31. What Are The Difference Between Interaction Record And Other Business Activities?

Answer :

When an interaction file is created the gadget creates an ‘anchor’ record waft hyperlink (dating kind INTO with object kind CRMCICANCH). This differentiates an interaction record from all other Activity Business Objects (BUS2000126).
This extra anchor is utilized in navigation: when navigating from the interplay records or inbox to an interaction report, the machine will use this anchor to determine whether or not an pastime is of kind interplay report or not. 
An interaction record typically has other monitors than a everyday commercial enterprise hobby.The BW extractor makes additionally use of this anchor item to distinguish interplay file associated facts from regular enterprise sports.
Question 32. Whether Sap Consultant Work On Development Server Or Testing Server?

Answer :

It relies upon on the Landscape of your environment Example: Sandbox – Development – Testing or Quality ­Production In assist method commonly you reflect the problem that the consumer has got inside the checking out or excellent surroundings after which try for a solution.In Implementation, sandbox is used as a tough book to strive implementing and doing experiments, later you do a smooth configuration in Development and then transport the equal to Testing or Quality and sooner or later move live to the production environment.

 

Question 33. How Many Types Of Campaign Are Their?

Answer :

There are unique styles of campaigns like E­mail campaigns, Call list may be generated, Campaigns can be run to create leads etc.,

SAP ABAP Interview Questions
Question 34. What Type Of Business Scenario You Are Following In You Project? Business Scenario Means What?

Answer :

Business situation is not anything however what is the method,like as an example how is the CRM application utilized by your client.Example: for us the sales reps from specific area in US raise the income orders within the CRM device and that they flow to R/s and we additionally carried out the marketing module to run the e­mail campaigns for the product promotions.

 

Question 35. What Are The Prerequisites To Create An Opportunity?

Answer :

Lead is the perquisites for possibility after qualifying it as a warm lead then it's far send thru workflow and then possibility is created.Or For opportunity, we are able to create 2 approaches one for comply with­up transaction: For lead or direct possibility, in follow up transaction for lead you ought to preserve replica manipulate for result in possibility, then if lead is qualify respective degrees for the workflow, mechanically opportunity will creates .For opportunity, you must maintain income cycle and levels, and all profile right manner after which follow up for possibility you ought to maintain replica control.

Question 36. What Is The Significance Of Billing Relevance Field?

Answer :

There is no relevance of the Billing subject inside the Opportunity

SAP BW Interview Questions
Question 37. How Can You Maintain Links Between An Opportunity And Other Sub Opportunity?

Answer :

This may be maintained with the help of project profiles.They are defined in the IMG settings

Question 38. What Is Task & Activity ?

Answer :

There are  sorts of Activities, which are known as as Tasks and Business sports.A Business interest carries information approximately enterprise accomplice interaction on a selected date A Task contains statistics approximately what one or more personnel have to finish through a selected date.In very simple words Tasks are sports wherein the BP is not worried and activities are wherein the BP records is worried.

 

Question 39. What Is The Rule Of Organizational Determination?

Answer :

There are  kinds of Organizational dedication rules.

Organization dedication rule: The respective organization is decided based on the company or wellknown attributes assigned to the company inside the organizational model.
Responsibility rule: In this rule, the Org attributes are not considered and the accountable Organization unit is assigned at once.
Question 40. What Is Activity Journal?

Answer :

With hobby journals, you can report and replace records gathered from purchaser go to or phone calls.For instance pastime journals can comprise:

Products or product categories
Product­related records inclusive of what merchandise were Discussed with the customer or the range of samples given to the patron
SAP BPC Interview Questions