Interview Questions.

Top 100+ Grievance Handling Interview Questions And Answers

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Top 100+ Grievance Handling Interview Questions And Answers

Question 1. What Is A Grievance?

Answer :

Grievance is formal complaint which demonstrates any kind of dissatisfaction in an worker, springing up out of the factors which can be associated with his process.

Question 2. How Can A Grievance Be Communicated?

Answer :

The communique of grievances ought to be carried out officially. It can be communicated thru:

A written report 
E-mail.
The organizations which allow the employees to see the top stage executives at once with their grievances are known as to have “Open Door Policy”. Many of the lower stage employees do no longer find it very comfortable to approach the pinnacle executives immediately.

The agencies in which the employee is needed to speak to his on the spot senior approximately his grievances, who both gives a solution or escalates the complaint are called to have “Step Ladder Policy” for criticism managing.

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Question 3. Why Is It Important To Have A Grievance Handling Procedure?

Answer :

Grievance coping with manner offers the aggrieved personnel an opportunity to speak their feelings and problems to the concerned people. These human beings can then address the grievances as consistent with the guidelines.

A right criticism dealing with device brings following benefits to the corporation:

It develops the accept as true with of personnel within the employer, its motives and policies. 
It allows in addressing the employee’s problems earlier than they become too massive.
It helps in improving the over all work situations and environment. 
It facilitates in growing a committed paintings pressure and enhancing the productiveness. 
It helps in identifying the regions of development and taking the desired actions.
Question 4. What Are The Important Steps In Grievance Handling Procedure?

Answer :

The critical steps in criticism dealing with manner are:

Accepting the criticism and acknowledging it 
Carefully listening the hassle 
Understanding the redefining the problem to ensure that both the events are at the equal degree of information
Gathering the information – all information and figures .
Offering the great answer Follow up
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Question five. What Can Be The Causes Of Grievances?

Answer :

The factors causing the grievance can be divided into:

Management regulations 
Working situations 
Interpersonal elements
Grievances because of management rules can be sub-divided into:

Salaries 
Overtime 
Leave guidelines 
Lack of increase in profession 
Conflicts in the roles 
Unmatched talents and duties 
Disciplinary action
Grievances because of working conditions can be sub-divided into:

Unhygienic work surroundings 
Safety troubles 
Insufficient equipments 
Indiscipline and wrong approaches to discipline 
Unrealistic expectancies 
Transfer
Grievances because of interpersonal factors may be sub - divided into:

Inability to get together with superiors 
Poor relations with crew participants 
Ego 
Impractical technique to life
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Question 6. Explain The Effects Of Grievances On?

Answer :

Employees
Management
Work
Following are the effects of grievances on every of the above cited parties: 

Employees:

Frustration
Demotivation
Aloofness
Low productivity
Management:

Labour unrest
Absenteeism
Indiscipline
High labour turnover
Work:

Low productivity
High wastages
Increased fees
Question 7. What Are The Main Objectives Of Having A Grievance Handling Procedure?

Answer :

The essential targets of having a criticism handling process are to: 

Solve the problems when they're honestly small in place of permitting them to grow huge and turning into insolvable
Improve the overall paintings conditions
Develop a glad work force
Keep the awareness on productivity
Tackle human troubles like – absenteeism, demotivation and so on.
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Question 8. What Are The Important Features Of A Good Grievance Handling Procedure?

Answer :

The critical features of an awesome criticism managing procedure are: 

It confirms with existing rules
It in all fairness ideal to all – it presents justice to the employees, affordable authority to the manager and allows good enough participation of the union. 
It is simple and effortlessly understood via all. Employees have enough facts about the procedure and the authorities who can be approached in case of a trouble. 
It is not a totally lengthy technique
It is set off and quick – takes as little time as viable. 
The supervisors and union leaders are well skilled to deal with it.
Question 9. What Are The Different Ways To Discover A Grievance?

Answer :

Different methods to find out a criticism are: 

Open door coverage
Exist Interviews
Suggestion bins
Opinion surveys
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Question 10. Why Is It Important To Handle The Grievances In A Timely Manner?

Answer :

It is extremely essential to handle the grievances in a well timed way. Justice delayed approach justice denied. 

The put off in settlement frustrates and de-motivates the worker
The delay displays badly at the control’s intentions and seriousness to settle
It influences the general paintings environment
It lowers the productiveness
It increases the cost and wastage
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Question 11. What Precautions Would You Suggest To The Hr Manager To Make The Grievance Handling Process More Effective?

Answer :

Give the employee an opportunity to speak openly
Conduct the meeting in personal
Listen carefully with honest hobby with out interruption or arguments
Don’t simply go by means of the symptoms – try and establish the real motive
Check the policy and data – don’t bounce to conclusions
Provide a timeline for the solution and act inside it – don’t delay
Provide an amicable, mutually suited solution
Do no longer publicise the problem
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