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Top 100+ Desktop Support Interview Questions And Answers - May 29, 2020

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Top 100+ Desktop Support Interview Questions And Answers

Question 1. What Is Active Directory?

Answer :

Active listing authorizes and authenticates all users and computers in a window area network, ensuring the security of the laptop and software program. Through lively directory diverse features may be controlled like growing admin customers, connecting to printers or external tough drives.

Question 2. What Is Dhcp And What It Is Used For?

Answer :

DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a massive quantity of the pc gadget in a network. It allows in dealing with the massive variety of IP’s very without problems.

Customer Relationship Management Interview Questions
Question three. What Is Scope And Super Scope?

Answer :

Scope consists of an IP cope with like gateway IP, subnet mask, DNS server IP. It may be used to speak with the alternative PCs in the community. The superscope will become while you combine  or more scopes together.

Question 4. What Is Dns?

Answer :

DNS imply Domain Naming Service and it's far used for resolving IP addresses to call and names to IP address. DNS is sort of a translator for computers, computer systems recognize the range and now not the alphabet. For instance, if we type like hotmail.Com, the laptop don’t recognize this so they use DNS which converts (hotmail.Com) into (numbers) after which executes the command.

Customer Relationship Management Tutorial
Question 5. What Is Forward And Reverse Lookup In Dns?

Answer :

When we convert IP deal with into names is called Reverse research, while converting names into IP deal with is known as Forward lookup.

Linux Embedded systems Interview Questions
Question 6. What Is ‘a’ Record And What Is ‘mx Record’?

Answer :

‘A’ report is likewise called host record, and it has ability to map the IP cope with via call. It is with this document that DNS can find out the IP cope with of a name. While, ‘MX record’ additionally referred to as mail exchanger report, via the help of ‘MX’ record, region of the mail server is recognized.  The record is likewise determined in DNS.

Question 7. What Is Ipconfig Command?

Answer :

IPCONFIG command is used to display the IP statistics of the laptop assigned like DNS IP address and gateway IP deal with.

Linux Embedded systems Tutorial Customer Care Interview Questions
Question eight. What Would You Use To Connect Two Computers Without Using Switches?

Answer :

Cross cables are used to connect two computer systems with out the usage of switches.

Question nine. What Is A Domain?

Answer :

Domain is a hard and fast of computer systems which network recognized by the net. It may be utilized by centrally administer computer systems. It is created when you installation energetic directory.

Red Hat Linux System Administration Interview Questions
Question 10. Tell Me If Your System Is Infected By A Virus How You Will Recover The Data?

Answer :

You need to re-install some other gadget, ultra-modern anti-virus software program and an O.S with cutting-edge patches.  Before you start your gadget, join the infected HDD as a secondary pressure then experiment and smooth the infected tough force. Once carried out, you may replica the files into the system.

Question 11. What Is The Operating System?

Answer :

Operating gadget acts as an interpreter among laptop software and hardware.  It works as an consumer interface.

Helpdesk Management Interview Questions
Question 12. What Are The Types Of Operating System Or O.S?

Answer :

The two forms of operating structures are:

NOS : Network Operating System. Examples of NOS- Windows NT, 2000,2003

SOS : Simple Operating System. Examples of SOS – Windows ninety five,98, ME

Customer Relationship Management Interview Questions
Question thirteen. Explain About Ras Server?

Answer :

RAS way Remote Access Server.  It permits working the device or facts that normally is living on a community or IT gadgets via aggregate of hardware and software, as an instance connecting to printer or document.

It is usually used for cellular users who are within the community. It uses phone line to offer connectivity to its customers. It also can connect two or more than  offices in the network.

Question 14. Explain About Vpn Server?

Answer :

VPN method Virtual Private Network. It is a non-public communications community often used by companies or corporations to speak confidentially over a public community.  This is utilized by the cellular customers in the network.

Question 15. What Is The Difference Between Ras And Vpn Server?

Answer :

RAS is sincerely a neighborhood location connection among two connections while, VPN is a neighborhood connection unfold over huge vicinity.

Customer Service Professional Interview Questions
Question sixteen. What Is Ias Server?

Answer :

IAS method Internet Authentication Service. For many sorts of network get entry to like wi-fi, authenticating switch and far flung get admission to dial-up they perform accounting and auditing, centralized connection authentication and authorization.

Question 17. A User In A Corporate Network Contacts Service Desk Saying He/she Has Lost Network Connectivity: How Will You Troubleshoot The Issue? What Are The Steps To Followed?

Answer :

1. Check the cable if it's miles related to the pc/ pocket book and if it's miles receiving signal from the switch.
2. Check the usage of the command "ipconfig" to verify the IP variety that the consumer's machine is in if it's far using APIPA cope with, This will imply the system cannot reach the DHCP server and if the consumer has an assigned static address strive pinging the gateway, DNS,Proxy Server or one of the Domain Controllers.
3. If all pinged replies effectively test to see the proxy settings via Lan Settings for your Browser.
Four. Depending at the shape of your corporate network you might want to check the mac address (of the person's workstation) at the cisco switches (if used) to discover which VLan is it in and move it to the correct VLan.

Technical Support Interview Questions
Question 18. What Do You Mean By Clustering? What Are The Benefits?

Answer :

When one or more computer systems paintings collectively as a unmarried system with the aid of sharing their assets is called clustering.  

The blessings of clustering are that it reduces the load on one unmarried machine by means of sharing the weight also it's miles used for redundancy of the services.

Linux Embedded structures Interview Questions
Question 19. What Is A Group?

Answer :

Group is a set of the user account. It offers the simplified management in the network.

Question 20. What Is A Child Domain?

Answer :

A toddler area is the member domain of Windows 2000 Active Directory.

Desktop Engineer Interview Questions
Question 21. What Are The Benefits Of A Child Domain?

Answer :

Benefits of infant domain are:

Low network traffic
Low administrative overhead
Security boundary
Question 22. What Is Ou?

Answer :

OU method for Organizational Unit. It is a box inside Active Directory that can keep users, businesses and computers.  It is the smallest unit on which administrator can assign group coverage settings.

Question 23. Explain Group Policy?

Answer :

Group coverage affords the move line get entry to to all of the users inside the network, it can be used to define the users protection and networking regulations.  By institution policy you can maintain control over sure characteristic like not allowing the customers to shut down the system or using the manipulate panel or jogging the command. Group coverage is applicable on energetic directory field like OU, website online and Domain.

Windows Server Support Interview Questions
Question 24. What Is The Difference Between Permission, Rights And Policy?

Answer :

“Policy” is assigned on energetic directory, like web site, area and OU. The “Rights” are assign to customers and organizations, while, the “Permission” is assigned for network resources like report, folders and printers.

Customer Care Interview Questions
Question 25. What Is Dc And Adc Stands For?

Answer :

DC stands for area controller and ADC stands for extra domain controller.

ADC is a backup of domain controller. Domain controller is a server that checks the security measures like consumer identity, password.

Question 26. What Is The Difference Between Dc (domain Controller) And Adc ( Additional Domain Controller)?

Answer :

There is one distinction between area controller and extra domain controller, on DC all 5 operational roles are to be had whilst in ADC most effective 3 operational function is to be had.

Question 27. What Are The Operational Roles For Dc (domain Controller) And Adc ( Additional Domain Controller)?

Answer :

Operational roles for DC (Domain controller) are:

Domain Naming Master
Schema Master
RID Master
PDC Emulator
Infrastructure Master
Operational roles for ADC (Additional Domain Controller) are:

PDC Emulator
RID Master
Infrastructure Master
Red Hat Linux System Administration Interview Questions
Question 28. What Is A “default Gateway”?

Answer :

Default gateway is the IP cope with of the router inside the community.  In any case, if the users wants to switch on to another network, or in the event that they can't locate their particular community than their question can be forwarded to default gateway.

Question 29. How You Can Take Backup Of Emails In Ms Outlook?

Answer :

To take a back-up within the ms outlook, you need to cross in control panel. In manipulate panel you have to go underneath mail option and then open the records record, pick private folder and click on on open folder. After that, you need to reproduction .Pst and have to paste it anyplace you want the backup.

Question 30. What Is Trusting Domain And Trusted Domain?

Answer :

In trusting area assets are available, whilst in depended on area consumer’s account is to be had.

Question 31. What Is Bus Speed?

Answer :

The fee of conversation pace among microprocessor and RAM is called BUS speed.

Question 32. Name The Active Directory Partitions?

Answer :

There are 3 varieties of energetic listing walls

Schema partition
Configuration partition
Domain partition
Question 33. What Is Fixboot?

Answer :

Fixboot write a new partition boot zone directly to the gadget partition.

Helpdesk Management Interview Questions
Question 34. How Many Logical Drive Is It Possible To Fit On To A Physical Disk?

Answer :

The most wide variety of the logical power that could suit on a bodily disk is 24, whilst the extended partition can best have 23 logical drives.

Question 35. What Is B Router?

Answer :

B router means Bridge router. To offer communication among two or more different community like pc to pc or computer to internet, B Router is used.

Question 36. What Is The Major Difference You Can Mention About Gateway And Router?

Answer :

Gateway works on distinctive network architecture and router works on identical network architecture.

Customer Service Professional Interview Questions
Question 37. What Is Packet?

Answer :

A packet is a logical grouping of facts that comprises a header which includes person records and area facts.

Question 38. What Is Scsi?

Answer :

SCSI stands for Small Computer System Interface. It is a fashionable electronic interface that lets in non-public computer systems to communicate with peripheral hardware together with disk drives, tape drives, printers, CD-ROM drives. In “SCSI” the rate of records transmission is speedy.

Question 39. How Many Classes Are There For “ip Addresses” And What Are The Ranges?

Answer :

They are segregated into 5 instructions

Class A  ====  0 -126 ( 127 is reserved for loop back)
Class B  ====  128- 191
Class C  ====  192-223
Class D  ====  224-239
Class E  ====  240-255
Question forty. Explain The Term Fixmbr?

Answer :

FIXMBR it's far a repair device. It maintenance the Master boot report of the Partition Boot Sector.

Technical Support Interview Questions
Question forty one. Explain The Term Sid?

Answer :

SID stands for Security Identifier. Every laptop object has a completely unique ID that is referred to as SID.

Question 42. What Is The Difference Between Incremental Backup And Differential Backup?

Answer :

Differential backups will pick handiest files which might be changed because the remaining backup.

Incremental backups will select best the information that has modified since the last backup.

Example, On Sunday you do a backup of a 5 textual content document every of 40 MB. Total backup size will be 200MB

On Monday you convert 2 traces in just ONE of the textual content report.

Under Differential backup, best the modified textual content report will be subsidized up. Total backup size may be 40MB

Under Incremental backup, best the information similar to the two strains could be backed up.  Total backup size will be just in bytes.

Desktop Engineer Interview Questions
Question 43. What Is The Difference Between Server Os And Desktop Os?

Answer :

Server OS gives centralized administration for customers, shared assets and security at the same time as computer OS gives get admission to to best nearby administration.

Question forty four. What Is The Difference Between The Msi File And .Exe File?

Answer :

MSI (Microsoft Installer) permits install, uninstall and repair the program with a unmarried file, at the same time as .EXE document wishes two documents to put in and uninstall the software program. Also,.EXE file is capable of come across the prevailing model of the software program and deliver choice to consumer to uninstall this system at the same time as MSI will coach the customers to apply the add and take away software on top of things panel to do away with the present product first and then you may installation the new application.

Question forty five. What Is Bsod? How Do You Troubleshoot It?

Answer :

BSOD stands for blue screen of demise. When there may be a few fault in OS or hardware then Windows can’t run this system and offers a blue display with a code. To solve this hassle the excellent manner is to reboot the gadget.  If it doesn’t paintings than boot the gadget within the safe mode.

Question 46. What Is Ptr (software Troube Record) Record?

Answer :

This software report is used to check if the server name is hooked up with the IP cope with, it is exactly contrary to the ‘A’ file. This record is essentially created in reverse research sector, so it is also known as Reverse DNS statistics or pointer report.

PTR document= Give me an IP address and I will provide you with the name

‘A’ document= Give me the call and I will provide you with the IP address

Question forty seven. What Is Reservation?

Answer :

Basically the term “Reservation” is used in DHCP server. Some network system or pc system needs a particular IP cope with, in such case we make a reservation in DHCP server for that specific laptop device.  By creating reservation it offers get admission to to that particular IP deal with and at the same time prevents different pc gadget to apply that IP deal with.

Question forty eight. What Is Smtp Server Or Pop Server?

Answer :

SMTP stands for simple mail switch protocol. It is essentially used for sending and receiving the mail, while, POP stands for post workplace protocol it's miles used for mail receiving motive inside the network.

Question 49. What Is Ris And Why You Use Ris?

Answer :

RIS stands for far flung set up services. It is used to install picture from a Window server to a brand new hardware. We use RIS due to the fact putting in OS every time using a CD might be extra time eating.

Question 50. What Is “bootloader”?

Answer :

Bootloader enables the loading of working system on the device. It allows the booting method and offers OS choice to the customers even as beginning the gadget.

Question 51. What Is Blue Screen? What Would You Do If Your Pc Turns Into Blue Screen?

Answer :

main problem is RAM first check with ram then go to safe mode scan your PC through the use of antivirus on the same time replace drivers it need to be mom board supported drivers in any other case use endorsed software.

Question fifty two. How To Hard Disk Dynamic?

Answer :

goto run then kind diskmgmt.Msc after which you want to choose hardisk then proper click on it now you can convert it into simple disk to dynamic disk.

Word: you should be login with administrator account.

Question fifty three. Explain How To Write A System Service File In Windows?

Answer :

With Windows File Protection energetic, replacing or deleting a system document that has no document lock to save you it getting overwritten causes Windows right away and silently to repair the original reproduction of the file. The original version of the file is restored from a cached folder which incorporates backup copies of these documents.

Question fifty four. What Is The Technical Difference Between Desktop Support & Help Desk?

Answer :

The difference between desktop assist and helpdesk are the following:

1. Desktop support is the one doing the troubleshooting reachable.

2. Helpdesk guide is the one receiving the decision and troubleshoot it remotely.

Question 55. How To Make Desktop Icons Appear Larger?

Answer :

Right click on computing device. Go to houses after which click on on look tab. Then further click on on results tab. A window will open. Select the use massive option. Then click on follow OK. Thats it.

Question fifty six. What Is Tft?

Answer :

TFT-LCD (Thin Film Transistor-Liquid Crystal Display) is a version of Liquid Crystal Display (LCD) which uses Thin-Film Transistor (TFT) technology to enhance image pleasant.

TFT LCD is one type of lively matrix LCD, though it also includes synonymous with LCD. It is used in each flat panel shows and projectors. In computing, TFT video display units are unexpectedly displacing competing CRT era, and are generally to be had in sizes from 12 to 30 inches.

Question fifty seven. What Is Lcd?

Answer :

A liquid crystal display (normally abbreviated LCD) is a thin, flat show tool made up of any wide variety of colour or monochrome pixels arrayed in front of a light source or reflector.

It is prized by engineers because it makes use of very small quantities of electrical strength, and is therefore suitable for use in battery-powered digital devices.

Question 58. What Is The Ip Range In Networking Side? How Do We Troubleshoot Outlook? How Do We Configure Ldap On Outlook?

Answer :

I am hoping I am filing the suitable solution. IP variety in networking facet is related to DHCP and Address swimming pools. Ex: 192.168.Zero.10 to 192.168.Zero.200 -> Can be described as address variety allowed to distribute and 192.168.0.1 to 192.168.0.Nine are restricted to distribute to customer computer systems.

LDAP on outlook may be configured through Tools menu->Account settings-Address books-Select new deal with book->Select LDAP deal with e book->in subsequent window add server details.

Question 59. How To Make The Desktop Icons Smaller Or Lager?

Answer :

This is quite simple on you predominant computing device just proper click on the mouse button in a blank space, then scroll down and click properties. You are at the show settings menu on the pinnacle bar you may see a tab that reads look, click on in this tab.

Once you're at the advent tab click the superior button (it ought to be within the lower right nook) after you are on the superior window, you will see a scroll down menu that has desktop displayed, click in this and scroll down to icons, now actually boost the font of the icon length and the icons becomes large, to raise the font of the textual content there's a bar under that, it's going to list the layout the textual content is displayed in, to the proper of as a way to be the dimensions, you could additionally ambitious the textual content with the bold button on the proper side of this bar.

Question 60. If You Have Client In A Different Location And Want To Access That Client From Server, What Is The Best Way To Access That Client From Server?

Answer :

if structures are on exceptional servers then When we will us MSTSC (Remote Desktop Connection) to get entry to gadget in special place then from the consumer gadget we can Remote Access to the Server and from Server we are able to Remotely Access the alternative location's Server and from that server we are able to get admission to the customers of that region.

Its the maximum reliable manner. And if you have Internet get right of entry to in network then you could use 1/3 party Remote Access Applications like TeamViewer. IN TeamViewer you may get entry to any machine directly thru net.

Question 61. How Will You Install Operating System In More Than 50 Pc At A Time When The All Pcs Having Same Configuration?

Answer :

First I set up OS in a single gadget & default software if required than i'm able to create one Ghost Image of that gadget than I will make 49 copies of that Ghost Image DVD & run on all ramain PC, however for this you must be have ghost software & understanding of ghost( a way to make Ghost bootable DVD/CD & the way to use that ) that is a 1 answer any other is given underneath -

Installing over Network:

Here You ought to build one distribution server & copy OS's i386 on Distribution Server & deploy the community customer - this software permits the target laptop to connect to distribution server .

The setup programmed copies installation documents to target computer & creates set up boot disk. After setup copy set up documents you begin the set up from installation boot disk.

Question sixty two. How To Install A Pre Existing Printer On A Users Desktop?

Answer :

Go to manipulate panel after which go to upload hardware wizard After that study all of the options cautiously. When gadget calls for software for that, insert the software program CD otherwise device will deploy robotically. Restart the gadget.

Question 63. How To Go Straight To Your Desktop When You Reboot Rather Than Having To Login Every Time You Reboot Or Turn On Your Computer On?

Answer :

First you right click on laptop after which click on manage. At that point a window seem. Then go to neighborhood users and groups. Then the full customers will seem. Then proper click on person name what u r input to in. Click on set password. Just click ok. Next time on phrases you'll be taken immediately to computer without input password.

Question sixty four. How To Tell If The Print Spool In Running And Where Is It Located? Where Does It Store Spooled Print Jobs?

Answer :

Print spooler may be very important provider in home windows to apply printer to print document on local printer or on community printer if this service stop through any motive printer now not working on that pc so need to be start that carrier if print show print fails message .

And additionally if u r percentage any printer on win xp system and seeking to installation it on any other win7 laptop generally it prevent working whilst installing printer in shared network.

Question 65. What Is Firewire Port? What Are Its Uses?

Answer :

Firewire port is a shape of Serial Port that employ FireWire Technology to switch statistics swiftly from one digital device to some other.

FireWire port has the capacity to engage with some of one-of-a-kind devices. For example FireWire can provide an excellent manner to connect a scanner with computer system. Because switch charge in FireWire port can reach up to 400Mbps, the facts switch is exceedingly fast and also result in first rate high-quality.




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