Interview Questions.

Top 100+ Computer Technical Support Interview Questions And Answers

fluid

Top 100+ Computer Technical Support Interview Questions And Answers

Question 1. What Would You Check If There Is No Sound From Your Computer?

Answer :

(Audio not running)
1. Check for cable connections
2. Check for electricity to the audio system
three. Check for quantity manipulate
4. Check for tool drivers

Question 2. What Are Hard­disk Partitions?

Answer :

Partitions are used to Divide a Hard­disk power into smaller segments as required by using the consumer and for better management of the gap in it.

Computer Science Engineering Interview Questions
Question three. What Is An Ip Address?

Answer :

An IP deal with is a unique numerical identifier of every tool on a community. A common IP address can appear like this: 216.27.Sixty one.141. To hit upon a pc’s IP Address, visit Start – Run – Type in CMD inside the Run Dialogue Box and click on OK or hit <Enter> – In the Command Prompt Screen that comes up, type in IPCONFIG and hit <Enter>

Question 4. What Is Dhcp?

Answer :

DHCP stands for Dynamic Host Configuration Protocol. It is used to generate & provide IP addresses to the computer systems on a network.

Computer Fundamentals Tutorial
Question five. What Are Rj45 And Rj11 Connectors?

Answer :

RJ45 connectors are used for LAN/Ethernet connections and RJ11 connectors are used for Telephone Cable connections.

Computer Hardware Interview Questions
Question 6. What Is A Parallel Windows Installation?

Answer :

When the primary installation of Windows fails in addition for a few reason, every other reproduction of Windows is established in teh same force but in a extraordinary directory (in order that the patron can get admission to to and backup his antique statistics). This is called Parallel Installation of Windows.

Question 7. What Are The Components Needed To Setup A Basic Home Network?

Answer :

LAN Cards, LAN Cables, Router/Hub

Computer Logical Organization Tutorial Computer Fundamentals Interview Questions
Question 8. Difference Between A Workgroup And A Domain?

Answer :

In a Workgroup, all the computers feature as Peers. But in a Domain, One computer is the Server and the others are Clients.

Question 9. What Is The Difference Between Fat32 And Ntfs File Systems?

Answer :

NTFS lets in compression and record encryption. FAT32 does not.
NTFS is greater at ease than FAT32
Computer structure Interview Questions
Question 10. What Does Boot.Ini Do?

Answer :

Boot.Ini lists all the Operating Systems present inside the computer and offer facts about which partitions they may be placed on.

Question eleven. How Would You Access The Recovery Console In Windows?

Answer :

By booting with the Windows XP CD and following the on-screen instructrions. The Recovery Console can also be mounted on your laptop.

Computer Basics Interview Questions
Question 12. What Does A ‘?’ Sign In Device Manager Indicate?

Answer :

When this sign appears, it suggests the device isn't always well set up. Such problem arises in case of modern plug­in playing cards. 

Computer Science Engineering Interview Questions
Question 13. How Will You Cope Up With A Customer, Who Complains About A Brand New Printer And System, And Yet Failing To Get A Proper Print Copy?

Answer :

The first factor I will ask the consumer, whether the device is well connected with the printer. The next element would be to test the Device Driver. Many times it occurs that if you set up an incorrect Device Driver, the print replica would no longer be clear.

Question 14. You Suspect That Your Computer Is Failing Because Of A Corrupt Master Boot Record. Which Utility Is The Best To Fix This Problem?

Answer :

Recovery Console (By Using the fixmbr command)

Question 15. You Performed A Parallel Installation Of Windows Xp (domestic Edition) To Resolve Certain Problems On A Customer’s Computer.

Answer :

After installation, the consumer says she will be able to see the previous profile folders in Documents & Settings but whilst she attempts to open then,she gets an “Access Denied” blunders. 

Computer Systems Analyst Interview Questions
Question sixteen. After Installation, The Customer Says She Can See The Previous Profile Folders In Documents & Settings But When She Tries To Open Then,she Gets An “get admission to Denied” Error. ?

Answer :

Restart the Computer, Keep tapping at the F8 Key to visit the Windows Advanced Options Menu and pick the choice “Last Known Good Configuration” and hit the key.

Question 17. What Is The Command To Convert A Fat32 File System To Ntfs? Would There Be Any Loss Of Data?

Answer :

The command is: CONVERT : /fs:NTFS. There could be no impact on the information. (Data might be safe).But consider this: if you want to transform NTFS partition returned to FAT32, you may have to re-format that partition and pick the FAT32 file device.

Computer Operator Interview Questions
Question 18. What Are The Features Of The Disk Defragmenter Tool In Windows Xp And Windows 2000? Does The Windows Xp Version Have Any More Features Than The Windows 2000 Version?

Answer :

The functions of the Disk Defragmenter Tool are the identical in both Windows XP and Windows 2000. They are:
1. Enhanced Analysis Functionality.
2. A Compression option.
Three. Increased Defragmentation Option and an Automatic Defrag-Scheduling Option.

Computer Hardware Interview Questions
Question 19. You Are A Desktop Support Technician At Eqs. One Of The Customers Has Just Installed A Brand New Printer For Himself. This Customer Calls You After Some Time And Says That Every Time He Tries To Print Something, All He Gets Is Some Garbled Text. However, The Printer Prints The Test Page Fine. What Do You Think Is The Problem Here?

Answer :

The consumer has hooked up an Incorrect Device Driver for the Printer. I could uninstall the driver, from the WIndows Device Manager and deploy the precise Device Driver for the Printer from the Disk that got here with the Printer. (If the Disk isn't available, I can nonetheless download the precise device motive force from the producer’s internet site)

Question 20. If, Upon Booting Up A Computer, You See The Error Message “keyboard Error…” What Do You Think Could Be The Problem?

Answer :

It may be that
1. The keyboard isn't always attached to the PC or
2. The keyboard has failed.

Question 21. If You Turn On A Pc And The Boot-up Process Halts And You Get The Error Message “non-machine Disk Or Disk Error…replace And Press Any Key When Ready…” What Do You Think Could Be The Problem?

Answer :

A non-bootable Floppy Disk is inside the Floppy-disk pressure and it have to be eliminated.

Question 22. If, Upon Booting Up A Pc, You See A Message Which Says “invalid Drive Configuration..” What Do You Think Is Causing This?

Answer :

This problem could be because of any of the following situations:
1. The Hard-Disk cable within the System Unit isn't always attached to the Controller
2. The Hard Disk Drive has failed
three. The Hard Disk Drive has now not been partitioned.

Question 23. If You Turn On A Pc And The Boot Process Halts And You Get The Error Message ” C:system32config File Missing Or Corrupt” What Is This Due To?

Answer :

The Registry Hives are corrupted. They need to be repaired.

Question 24. You Have Norton 360. When The Firewall Is Turned On, You Are Unable To Browse The Internet. But If You Turn Off The Firewall, You Are Able To Browse. What Is The First Thing You Would Do To Fix This Problem?

Answer :

Reconfigure Norton Firewall to permit Internet Explorer to access the internet.

Computer Fundamentals Interview Questions
Question 25. Some Functions Of Bios:

Answer :

Performs a POST (Power­On Self Test) for all of the one-of-a-kind Hardware Components within the System to make sure the whole thing is working properly.
Activating different BIOS Chips on one of a kind cards mounted within the computer, for example, SCSI and Graphics Cards.
Provides a hard and fast of low­level suiting that the Operating System makes use of to interface one-of-a-kind Hardware devices.
BIOS manages matters to your computer just like the Keyboard, Monitor, Serial and Parallel Ports particularly when the laptop is Booting up.
Manage the settings for Hard­disk drives, System Clock and so on.
Question 26. Sequence Of Things Done By The Bios When You Turn On Your Computer:

Answer :

Check the CMOS for Custom Settings.
Load the interrupt Handlers and Device Drivers.
Initialize Registers and Power Management.
Perform POST (Power On Self Test).
Display System Settings.
Determine which devices are Bootable.
Initialize the Bootstrap sequence.
Question 27. A User Calls And Says That Whenever He Starts His Computer, It Boots Up Only In Safe Mode. There Is No Other Error Message. What Would You Do To Fix This Problem?

Answer :

Go to Msconfig and pick out Normal Mode and Restart the Computer.

Computer architecture Interview Questions
Question 28. A User Complains That Whenever He Connects Any Usb 2.0 Device To His Computer, He Gets The Error Message “usb Device Not Recognized…” What Could Be The Possible Reason For This?

Answer :

The USB Port could be faulty.

Question 29. A User Complains That He Is No Longer Able To Hear Any Sound From His Computer – After He Downloaded Some Updates From The Microsoft Website. What Could Be The Possible Reason For This?

Answer :

The Windows Audio Service is Disabled. Enable it.

Question 30. A Customer Reports That His Windows Xp Professional Portable Computer Is Not Able To Connect To Any Network Resource And Is Also Not Able To Authenticate On The Network’s Active Directory Domain The Computer Was Fine Yesterday. No Other Person In The Organization Is Facing This Problem. What Is The First Thing You Would Do To Fix This Problem?

Answer :

Ask the consumer to Right­Click at the Network Connection icon and select “Repair” from the Menu.

Question 31. A Customer Has Recently Upgraded From Windows ninety eight To Windows Xp Professional. After The Upgrade, It Takes Longer For Windows, Menus, Sub­menus And Other Use Interface Features To Open. She Wants Them To Open Faster. How Can You Help This Customer?

Answer :

Use System in Control Panel and pick the option “Adjust for Best Performance” in the Performance Options speak box.

Question 32. You Are A Desktop Support Technician. A User Calls And Complains That Till Yesterday He Was Able To View His Cd Drive In His Computer. But Today When He Turned On His Computer, He Is Not Able To View The Cd­rom Drive In “my Computer”. What Can Be Done To Fix This Problem?

Answer :

Open the Windows Registery Editor and Delete the Upper and Lower Filter Keys.

Question 33. What Does The Term Uac Stand For?

Answer :

UAC stands for User Access Control. For more statistics examine this article.

Computer Basics Interview Questions
Question 34. What Is The Command To Start Windows System Restore From The Command Line?

Answer :

rstrui.Exe

Question 35. If You Turn On A Pc And The Boot­up Process Halts And You Get The Error Message “non­machine Disk Or Disk Error…replace And Press Any Key When Ready…” What Do You Think Could Be The Problem?

Answer :

A non­bootable Floppy Disk is within the Floppy­disk pressure and it must be eliminated.

Question 36. A Customer Running Windows Xp (domestic Edition) With An Antivirus Application Installed Reports That He Has Downloaded A Program From The Internet And Installed It In His Computer. After Installing The Program, He Started Receiving Emails From People He Never Knew. The Customer Removed The Program From His Computer But He Is Still Getting Those Emails. How Would You Help This Customer?

Answer :

Download the maximum recent virus signature files and scan his laptop for viruses.

Computer Systems Analyst Interview Questions
Question 37. You Are Configuring Power Management On Your Windows Xp Computer. With Acpi, Power Management Should Be Under The Exclusive Contol Of:

Answer :

The Operating System

Question 38. Which File Must Be Located In The Root Folder Of The Active Partition For Dual Booting Of Windows Xp And Windows Me To Boot?

Answer :

Boot.Ini

Question 39. A Customer Calls And Says He Is Unable To Get Online. He Uses A Cable Connection To Connect To The Internet On A Windows Xp Computer. You Ping 127.0.0.1 On His Computer And Get The Results That All The Packets Are Lost. What Should You Do Next?

Answer :

Rebuild the TCP/IP Stack within the users laptop

Question forty. Very Frequently, Users In Your Office Put Floppy Disks In The Drives And Forget To Take Them Out. This Results In Boot-up Problems And Results In Support Requests. How Would You Stop This Computer From Looking In The A: Drive For Boot Files First.

Answer :

Change the Boot Order in BIOS.

Computer Operator Interview Questions
Question forty one. After Restarting Your Windows Xp (professional) Computer, Your Monitor Shows A Blank, Blue Screen. You Remember That A New Video Driver Was Just Installed. What Would Be The Best Way To Fix This Problem?

Answer :

Restart the Computer, Keep tapping on the F8 Key to visit the Windows Advanced Options Menu and choose the choice “Last Known Good Configuration” and hit the key.

Question forty two. You Need To Dual-boot A Computer With Windows Xp And Windows Me. You Need All The Partitions To Be Accesible From Both The Operating Systems. Which File System Would You Use In This Scenario?

Answer :

FAT32

Question forty three. A Customer Complains That He Keeps Getting The Error Message “hal.Dll Missing Or Corrupt”. Which File Needs To Be Repaired/rebuilt To Rectify The Issue?

Answer :

BOOT.INI

Question forty four. Which Utility Is Used To Do A Software Clean Boot?

Answer :

Msconfig

Question forty five. What Do You Mean By Packaging A Microprocessor? What Are The Different Packaging’s Available?

Answer :

The process of packaging a microprocessor to the pc motherboard is known as a microprocessor. The one-of-a-kind forms of microprocessor’s packaging are

PGA
SPGA
SECC
LGA
Question forty six. Explain The Cache Memory? What Is The Advantage Of A Processor Having More Cache Memory?

Answer :

Cache memory is the memory place among Processor and Ram. If the cache memory will increase, the speed of the system may even increases.

Question 47. What Is Over Clocking? What Are The Advantages Of Over Clocking?

Answer :

It is a method wherein the laptop element is forced to run at a better clock price.
The blessings of over clocking are:

Increases the CPU’s overall performance
It is value­saving
Makes PC games and Applications to run quicker
Question forty eight. What Is Chipset? How Is It Different From Processor And Motherboard?

Answer :

Chipset is one of the processing devices in a computer. It is a number of included circuits, designed to control how information travels among other components and processor. It is a collection of microchip to work as a unit to carry out one or more associated features. While motherboard is wherein all other components like CPU, Memory, Sockets for external connectors and drives are attached. Chipset is a built in characteristic of otherboard. While, processor is a primary incorporated circuit block, which does the function in step with the practise of a pc software. It is based totally at the logical, arithmetical and input/output of the machine.

Question forty nine. What Is Heat Sink And What Is The Use In The System?

Answer :

To decrease the temperature of a tool, a heat sink component is used. It is there at the microprocessor and if it isn't always functioning nicely then the laptop will shut down mechanically.

Question 50. What Is Jumper And Why You Need It?

Answer :

Jumper is a steel bridge that closes an electric circuit. A jumper consists of a plastic plug that fits over a couple of protruding pins. It is used to alternate the board’s parameters.

Question 51. What Are The Different Types Of Dram?

Answer :

The exceptional kinds of DRAM are SRAM, VRAM, SGRAM, DDR­SDRAM

Question fifty two. What Might Be The Problem When You Don’t See The Display?

Answer :

Power related troubles
Heat sink related issues
CPU fan related issues
Improper Jumper settings
Question 53. What Is Sata?

Answer :

SATA stands for Serial Advanced Technology Attachment. It is excessive velocity laptop bus interface designed to attach the host bus adapters to mass storage gadgets, consisting of difficult disk drives and optical drives.

Question fifty four. What Is The Blue Screen Of Death (bsod)?

Answer :

A Blue Screen of Death (or just a Blue Screen Error) is an indication of a Critical System Problem wherein the Computer freezes altogether and does now not respond to anything.To rectify this hassle, strive Restarting the computer or Booting into Safe Mode.

Question fifty five. Why Are Device Drivers Required?

Answer :

A Device Driver (or simply Driver) is a chunk of software that is requied to run each Hardware Component gift in the pc.

Question fifty six. What Is A Data Cable?

Answer :

A Data Cable is a Thin Plastic band­like cable used to connect the Data­Devices like Hard­disk drives, Floppy Disk Drives, CD/DVD­ROM drives with the motherboard. Data Cables are usually used for Data Transfer.

Question 57. What Is Ping?

Answer :

Ping is a command that exams the connectivity with an IP cope with.

Question 58. What Is The Difference Between Crt (cathode Ray Tube) And Lcd (flat Screen Monitors)?

Answer :

CRT Monitors: The Monitor has a photograph tube and uses a light­gun to spotlight pixels on the display.

LCD Monitors: These monitors do no longer have a picture tube and include a layer of liquid crystals on an Electronic Board.

Question 59. What Does The Term Usb Stand For?

Answer :

USB stands for Universal Serial Bus. It allows gadgets to be related or disconnected from a laptop without shutting down or restarting the computer. The cutting-edge version of USB is two.0.

Question 60. Lights On A Modem / Lan Card

Answer :

Generally, there are 04 lighting fixtures. They suggest the following:

Power Light: Shows if the tool (Modem)is getting Power Supply or now not.
Link Light: Indicates if the device is getting broadband/net alerts nicely from the ISP.
Data Light: Indicates wether the net is working or now not.
Connectivity Light: Indicates the Modem is connected to a PC or not.




CFG