Interview Questions.

Question 1. What Is Exactly Auto Dialer / Automated Dialing?

Answer :

Auto Dialers are telephony gadgets which have car dialing or speed dialing abilties. These are gadgets, which might be able to dialing a large number of people automatically via a database or are able to randomly or sequentially dialing telephone numbers to supply a unified message or messages. The term Auto Dialer is applicable to a extensive variety of products available in the marketplace, along with auto dialer telephony pc, predictive dialer, voice-mail system and speed-dial gadget.

Auto dialers are designed to make outbound calls. They utilize controlled voice activation to record solutions to questions. This offers the prospect with a normal conversational environment or interactive surroundings whereby it is easy to speak in a regular fashion without bothering approximately pressing buttons on the keypad. Auto dialers are meant to be growing qualified sales leads and finding pre-qualified potentialities for your commercial enterprise.

Question 2. What Are Voice Mail Systems?

Answer :

Voice Mail Systems are one of the gadgets to procedure and coordinate inbound calls. The device asks the known as birthday party to use the buttons at the cellphone's Touch-tone keypad to carry out all branching capabilities. It is not the nice approach available for lead-generation.

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Question 3. What Is An Ivr?

Answer :

IVR (Interactive Voice Response) structures are gadgets which might be used by companies with the database at the backend and used to provide records that is dynamically changing over the smartphone mechanically. The perfect example of use might be Banks the use of IVR to provide clients account information over the cellphone routinely after validating every transaction.

Question 4. What Are Auto Attendants?

Answer :

Inbound automatic attendants answer telephone calls with a simple message or a menu of picks. Besides they acquire voice mail messages and may switch calls to other phone numbers, if one has the Centrex phone service facility or in-residence automated name distribution tool.

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Question five. What Are Predictive Dialers?

Answer :

Predictive Dialers are gadgets, which are designed to make income human beings greater green by disposing of useless time among calls. For example, the task of a predictive dialer in a corporation that sells magazines, with 10 sales humans and 20 telephone traces would be to switch calls to the next to be had sales character with the facts. In different words, predictive dialing is a system that automatically dials the phone in your telemarketers connecting handiest stay voice contacts to them every 7 - nine seconds. The manner our device does that is by way of 'listening' and filtering out the answering machines, busy indicators, operator intercepts, and other sorts of nonfunctional calls. This manner consequently, increases your telemarketing production by doubling the amount of contacts your telemarketers can make each day.

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Question 6. Which Is The Best System For Me?

Answer :

We understand that it's a difficult challenge to select a gadget. People who've used computer telephony devices in the past may additionally realize what to look for in a machine, as in line with their enterprise needs. What you need is a machine, that is most efficient, least highly-priced and person-pleasant in nature. The last few years have seen a plethora of pc telephony systems being added in the market. The truth remains that just a few of those paintings well. To pinnacle all of it, these structures are also overpriced and not efficient with a terrible popularity of what or who's at the other give up of the line. Some are built upon the 'voice mail' platform. These are inexpensive, low-efficiency systems. These depend heavily on the use of 'tones' at the telephone keypad.

Question 7. Will It Work For My Business?

Answer :

 Few factors that determine the range of leads generated are:

Quality of the software walking the dialing campaigns.
Quality of the script used.
Demand for the product/services.
Healthy Business way of life, fortuitously all the above variables are controllable.
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Question 8. How Soon Should We Expect Results?

Answer :

Immediately! Unlike different modes of advertising, you'll be speakme to prospects right from the time of the deployment of the terminal.

Question 9. Does System Requires An Ongoing Administration?

Answer :

No, system does not require an ongoing monitoring; it could work in stand-alone unattended mode and may be scheduled properly earlier even months earlier than in some instances and could mechanically start or prevent at preprogrammed time.

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Question 10. What Is The Learning Curve On System?

Answer :

As quickly as you acquire your machine, with an extra of 24 HRS expertise primarily based web web site and with live technical guide you'll be up and running in much less than an hour.

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Question eleven. What Is A Cti Card?

Answer :

CTI (Computer Telephony Integration) which integrates computers with phone. Companies like Dialogic sister concern of Intel, Brook trout and Pika are a number of few agencies production these boards and we provide interface with most of these forums.

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Question 12. What Are The Benefits Of Automated Call Processes To Businesses?

Answer :

TCMS offers the integrated generation from the arena's high-quality available on the market with a view to allow your business or corporation to automate outbound as well as inbound calls approaches, so that you have time to do other things! Just to call some , In & outbound name processing may be used to gather intelligence about different markets even as growing qualified leads and automate to set up powerful relationships with clients.

In an Inbound mode you could respond to customers thru menu alternatives. For example, "A prospect calls your toll loose range and enters the extension range or list range you advertised. Then they hear your recorded records, and may select without delay connect with you, go away you a voice mail message, or get hold of faxed statistics right away. Simultaneously, your cellular telephone and/or pager informs you of the extension which was known as and provides you the callers smartphone wide variety (despite the fact that they have got caller ID blocking).

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Question 13. In What Ways Can The Integrated Automated Attendant Handle Calls?

Answer :

The Inbound Automated Attendant can solution your telephone in a variety of approaches to provide statistics, switch calls or take voice messages.

Question 14. Voice Or Script Recordings?

Answer :

You can record your personal script or messages you want to deliver either in an Inbound or Outbound mode and also you simplest ought to do once via recording utility software program furnished with unlimited scripts.

We will assist you with custom designed script from our skilled and dedicated staffs only for this purpose. It could be designed to provide outcomes retaining in focus your commercial enterprise needs in place of one size suits all.

Question 15. Are There Any Limitations To The Length Of Messages Or The Number Of Questions?

Answer :

No there aren't any limitations concerning the duration of the message or number of questions one desires to ask both in Inbound or Outbound, but we strongly endorse now not to have extra than 30 to 35 2d long message. You can get responses either in voice activates or in contact tone reaction, as an instance press 1 for sure or 2 for no or you can get all initial information from referred to as celebration before you switch the call to a live agent.

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Question 16. Live Call Transfer? Notification Of Live Call Transfer In Inbound Or Outbound Mode?

Answer :

Live calls may be transferred everywhere you need,in your office Cell smartphone while you're travelling, or to 0.33 party call middle, or agents home or his/her cellular smartphone.

Agent can be knowledgeable earlier than picking up the stay name or after picking up the call and saying the live name transferred from and as a result giving alerts to the stay agent that a particular name is transferred.

In our predictive mode it is mille seconds you can even pay attention person even choosing up the receiver from his headset.

Question 17. Are Auto Dialers Legal In My State?

Answer :

We right here at TCMS request which you observe decency and accurate phone communication ethics while working your Automated Dialing system. It is recommended which you maintain correct data, and when all of us requests which you remove their phone range from your dialing lists, please accomplish that. A character's right to insist that your corporation does now not touch them again on this style need to usually be honored. We have do- no longer- call list functions incorporated within our software program. Avoid calling your customers on the strange hours for example calling them in nighttime or on week stop evenings. 

Various kind of computerized calling technologies are being used by numerous governments, nation and federal companies, by way of college districts, groups, fortune 500 and fortune 1000 companies, associations, non income organizations legally for years in exclusive approaches. While over the years various laws have been surpassed to adjust the usage of Tele computer Auto Dialer system, by no means has this type of equipment been absolutely outlawed.

In lot of countries apart from USA those technology are nonetheless evolving and have helped loads of governmental and other establishments to movement line their outbound and inbound campaigns and those technologies are going to deliver exquisite price to reach the contacts. 

We strongly suggest all of our customers to perform under legal parameters, you may call our customer service to speak about the effectiveness of those computerized technology used underneath permission based totally advertising and marketing or the usage of together with your present clients.

Budgetary Control Interview Questions
Question 18. If Everyone Is Going To Be On The Computer Telephony Devices Or Auto Or Predictive Dialing Devices, Doesn't It Prove To Be Less Effective?

Answer :

That's the motive why other media bureaucracy are not so effective to any extent further. Everybody is attempting to get clients and marketplace interest through the equal old media, day in and day out.

Innumerable classified ads in dailies, magazines, on radio, television and other conventional media paperwork are supplying screaming "offers" at targeted or untargeted marketplace. It has cluttered up the surroundings to an extent that one provide seems to be overlapping another, diffusing each other's differentials. At the give up of the day, it is all falling on deaf ears. 

Dialers, alternatively, have been round for such a lot of years and but, are the pleasant-stored secret inside the global! One purpose why the ability has remained untapped is that genuinely all and sundry who currently owns Computer Telephony gadgets feels that each other man or woman owns any such device in competition. 

It is a fact that automobile dialers have been round for so many years with out gaining the recognition they deserve. It goes to take the time before the idea profits mass reputation and studies a muddle in its surroundings.

SAP CRM Functional Interview Questions
Question 19. Can I Use A T-1 Line With My Auto Dialer?

Answer :

Yes, but you need to use a board mainly made for T-1 strains. Also, you need to use a D4 SF AMI circuit.

Question 20. What Are The Minimum System Requirements?

Answer :

Computer with Windows 2000 or NT 4.0 (Workstation or Server) or Windows XP, with sixty four megabytes of RAM, 133 megahertz processor, 500 megabytes of difficult drive space, Sound Blaster well suited sound card, Microphone, & Speaker. Voice Boards require an to be had IRQ & an ISA or PCI slot in your computer. For ease of installation & the nice performance, we advise Windows 2000. (Windows ME isn't well suited).

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